Responsibilities
- Welcomes customers warmly and builds trust to guide them toward suitable financial services.
- Completes opening and closing tasks that do not involve management responsibilities.
- Maintains a tidy, well-stocked sales floor with organized product displays.
- Executes sales and pawn transactions following company policies and legal standards.
- Manages cash and negotiable instruments in compliance with established guidelines.
- Answers incoming phone calls according to company protocols.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors.
- Collaborates with colleagues to deliver a positive and lasting customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as assigned by management.
Benefits
- Access to medical, dental, vision, life insurance, and supplemental plans, with eligibility requirements.
- Favorable work hours; most locations open at 9 AM and close at 6 PM, with many closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawals of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service, an additional week after one year, and two weeks annually thereafter; 120 hours granted after five years, subject to local regulations.
- Sick and personal time: 8 hours available after six months, increasing to 16 hours annually from years two to five; 24 hours after five years, adjusted per local laws where applicable.
- Employee discount available from the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 4001k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
Remote (City/Region)
Other
- Commission structure allows earnings of 2-8% based on individual gross profit, averaging up to an additional $1.00 per hour.
- Work schedule follows flexible retail hours based on business needs, including weekends and holidays; most stores operate from 9 AM to 6 PM, with many closed on Sundays.
- Successful completion of assigned training is mandatory.
- All employees must agree to a binding arbitration agreement.
- Background check and compliance with all applicable laws are required.
- Employees may be asked to assist customers outside the building or retrieve items from external storage.
- Proficiency with computers, POS systems, and office equipment is necessary.
- Bilingual abilities are a plus but not mandatory.
- Enrollment in the Earned Wage Access program is required, with applicable restrictions and fees.
- The FirstCash 401K plan is available to employees aged 21 and over.
