Responsibilities
- Welcomes customers warmly and builds trust to better understand their needs and recommend suitable financial services
- Completes opening and closing procedures that do not involve management responsibilities
- Maintains a tidy, organized sales floor with properly stocked inventory and attractive product displays
- Conducts sales and lending transactions following company policies, industry practices, and legal regulations
- Manages cash and negotiable instruments in compliance with internal guidelines and regulatory standards
- Answers incoming phone calls according to established service protocols
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers
- Communicates clearly and respectfully with colleagues and supervisors using effective interpersonal techniques
- Collaborates with team members to deliver exceptional, memorable service experiences
- Completes all assigned training modules successfully
- Performs additional duties as directed by management
Benefits
- Comprehensive health and supplemental insurance plans including medical, dental, vision, life, and voluntary options (eligibility applies)
- Favorable work schedule with most locations opening at 9 AM and closing by 6 PM; many closed on Sundays
- Earned Wage Access program available from day two of employment, allowing access to up to 50% of earned wages, up to seven times per pay cycle
- Opportunity to earn uncapped commission of up to 8% on transactions in addition to base hourly pay
- Paid vacation: one week after six months, an additional week after one year, two weeks annually thereafter, and 120 hours after five years (subject to local regulations)
- Sick and personal time off: 8 hours after six months, 16 hours annually for years two through five, 24 hours after five years (adjusted per state or local rules)
- Employee discounts available starting on the first day of employment
- Tuition reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks
- Automatic enrollment in the FirstCash 401k plan after six months of employment
- Eligibility for FirstCash Pet Insurance program
Compensation
Base hourly rate plus potential commission; pay compliant with local minimum wage laws
Work Arrangement
Remote (City/Region)
Team
Team-oriented setting emphasizing collaboration among store associates
Other
- All employees must sign a binding arbitration agreement
- Pay rates will meet or exceed applicable local minimum wage requirements
- Earned Wage Access is a service provided by NetSpend; enrollment required; terms, restrictions, and fees apply
- FirstCash 401K program is available to employees aged 21 or older
- Maximum base pay is determined by applicant's prior experience and skill level
- Submitting an application constitutes consent to receive phone, text, and email communications from the Talent Acquisition Team
- Standard message and data rates may apply for text messages
- Text STOP to opt out of text messages; click unsubscribe to leave email lists
- Employees are required to agree to a binding arbitration process for dispute resolution
Not mentioned
