About the Role
This role is responsible for managing the end-to-end operations of retail stores, including staff leadership, performance tracking, compliance, and customer service excellence to support brand reputation and business growth.
Responsibilities
- Supervise daily activities across multiple retail locations
- Lead, train, and mentor store team members
- Ensure adherence to operational procedures and visual standards
- Monitor inventory levels and coordinate replenishment
- Analyze sales data to identify trends and opportunities
- Implement loss prevention strategies
- Maintain compliance with health and safety regulations
- Support recruitment and onboarding of new staff
- Drive customer satisfaction through service excellence
- Coordinate with supply chain and logistics teams
- Manage store scheduling and labor costs
- Conduct regular performance reviews
- Oversee cash handling and reporting accuracy
- Lead opening and closing procedures
- Respond to customer feedback and resolve issues
- Ensure brand consistency in store presentation
- Deliver operational training programs
- Track key performance indicators and report results
- Support marketing and promotional events
- Maintain store equipment and facilities
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid role with retail site and office presence
Team
Part of the retail leadership team reporting to the Director of Retail
Our Values
- We prioritize thoughtful design and long-term impact
- Sustainability and ethical practices guide our decisions
- We value transparency and honest communication
- Continuous improvement is central to our approach
What to Expect
- Onboarding focused on product knowledge and systems training
- Regular check-ins with leadership
- Access to professional development resources
- Collaborative environment with cross-functional teams
Available for qualified candidates
