Responsibilities
- Create a positive customer experience by interacting professionally and resolving concerns promptly.
- Support the training and growth of team members according to established company guidelines.
- Identify and recruit qualified candidates using approved hiring methods.
- Oversee store opening and closing procedures, including cash and inventory reconciliation and adherence to security protocols.
- Maintain asset protection through proper inventory tracking, safety practices, documentation, and secure loan handling.
- Manage daily operations including inventory, loan processing, product display, store appearance, systems, and reporting.
- Review financial reports and promote profitability through clear communication and performance goals.
- Ensure all operations align with or surpass company standards.
- Supervise loan underwriting and purchasing practices to maintain accuracy and value in lending decisions.
- Complete assigned tasks and personal development training as directed.
- Communicate store objectives and mission clearly to team members.
- Stay current on product knowledge and industry trends.
- Serve as manager on duty in the absence of the primary manager.
- Perform additional duties as assigned.
Benefits
- Comprehensive health and supplemental insurance plans available upon eligibility.
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed Sundays.
- Earned Wage Access program available from day two of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months, an additional week after one year, and two weeks annually thereafter; 120 hours granted after five years (adjusted per local requirements where applicable).
- Sick and personal time: 8 hours after six months, 16 hours annually from years two to five, and 24 hours after five years (adjusted per local requirements where applicable).
- Employee discount available starting on the first day of employment.
- Tuition Reimbursement up to $2,000 annually through the company education program for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via employee perks program.
- Automatic enrollment in the company 401k plan after six months of employment.
- Eligibility for pet insurance through the company benefits program.
Work Arrangement
On-site
Other
- Assistant Store Managers receive commission based on individual productivity and bonuses tied to store performance.
- Employment requires agreement to a binding arbitration process for dispute resolution.
- Pay rates comply with or exceed all applicable local minimum wage laws.
- Earned Wage Access is provided through NetSpend; employee enrollment is required and subject to fees and limitations.
- The 401k program is available to employees aged 21 and older after six months of service.
- Base pay is determined by the candidate’s relevant experience and skills for the role.
