Responsibilities
- Create a welcoming atmosphere by interacting with customers in a courteous and efficient manner and resolving concerns promptly
- Oversee and support the training of team members to ensure alignment with company-established performance benchmarks
- Identify and attract qualified candidates using approved recruitment methods
- Manage store opening and closing procedures, including cash reconciliation, inventory checks, and adherence to security protocols
- Safeguard company assets through effective inventory oversight, facility security practices, proper documentation, and secure loan handling
- Implement and maintain operational processes related to inventory control, loan administration, product display, store appearance, systems usage, and reporting
- Review financial reports and promote profitability through performance communication and target setting
- Ensure all store operations comply with or surpass established company guidelines
- Supervise loan evaluation and purchasing workflows to uphold the quality and reliability of lending decisions
- Complete assigned development tasks and training modules as directed
- Provide clear direction to team members regarding store goals and financial targets
- Maintain current knowledge of products and services offered
- Serve as acting manager during the Store Manager's absence
- Perform additional duties as assigned by leadership
Benefits
- Comprehensive health and supplemental insurance plans, including medical, dental, vision, life, and voluntary options (eligibility applies)
- Favorable work schedule with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays
- Earned Wage Access* available starting on day two of employment, allowing access to up to 50% of earned wages, up to seven times per pay period
- Opportunity to earn uncapped commission in addition to base hourly pay
- Paid vacation: one week after six months, an additional week after one year, and two weeks annually thereafter (subject to local regulations); 120 hours accrued after five years
- Sick and personal time: 8 hours after six months, 16 hours annually from years two to five (subject to local regulations), and 24 hours annually after five years
- Employee discount available from the first day of employment
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for eligible full-time employees
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks
- Automatic enrollment in the FirstCash 401k plan after six months of employment
- Eligibility for the FirstCash Pet Insurance program
Work Arrangement
On-site
Team
The Assistant Store Manager serves as manager on duty when the Store Manager is unavailable and assists in guiding and developing team members. Reports directly to the Store Manager.
Other
- Minimum of six months of management or third-key experience required
- Commission structure is confidential; details shared during the interview process
- All employees must agree to a binding arbitration agreement
- Pay rates meet or exceed applicable local minimum wage laws
- Earned Wage Access is provided by NetSpend; enrollment required; terms, restrictions, and fees apply
- FirstCash 401k program available to employees aged 21 and older
- Base pay rate determined by candidate’s prior experience and skill level
- Submitting an application constitutes consent to phone, text, and email communications from the Talent Acquisition Team
- Standard message and data rates may apply
- Opt out of texts by replying STOP; unsubscribe from emails via the provided link
- The company is an Equal Opportunity Employer
- Reasonable accommodations are available for qualified individuals with disabilities
