Responsibilities
- Accountable for the day-to-day operations of the store, promotes a positive and productive environment.
- The Assistant Store Manager partners with the Store Manager to lead and develop store employees, and recruit and retain top talent.
- This role partners with the Store Manager to maximize financial goals and manage Customer Relations and Customer Satisfaction.
- Leading by example and promoting our company values the Assistant Store Manager sets the tone for a customer-centric environment.
- Alongside the Store Manager, analyzes store financial statements to ensure financial goals are met and makes adjustments as necessary.
- Commits to company asset protection through inventory control, following policies and procedures and securing customer’s loans.
- With the use of internal and external marketing tools promotes store and targets new customer acquisition.
- Partners with Store Manager to: 1. Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
- Partners with Store Manager to: 2. Monitor and assist in the training of Pawnbrokers or Sales and Loan Associates so their development meets the prescribed FirstCash standards.
- Partners with Store Manager to: 3. Recruit top talent, sourcing candidates through company-prescribed channels.
- Partners with Store Manager to: 4. Perform management-level opening and closing procedures, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
- Partners with Store Manager to: 5. Ensure asset protection through inventory control, property safety procedures, documentation and securing customer loans.
- Partners with Store Manager to: 6. Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
- Partners with Store Manager to: 7. Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions
- Partners with Store Manager to: 8. Evaluate store financial statements and drive profitability through communication and goal setting.
- Partners with Store Manager to: 9. Ensure that operating standards meet or exceed FirstCash standards.
- Partners with Store Manager to: 10. Monitor loan qualification and buy processes to ensure value and integrity of all loans issued.
- Partners with Store Manager to: 11. Complete assigned tasks and training for self-development as requested.
- Partners with Store Manager to: 12. Communicate clearly to employees to ensure that they understand store mission and profit objectives.
- Partners with Store Manager to: 13. Remain up to date on product knowledge.
- Partners with Store Manager to: 14. Conduct inventory transfers and make remote bank deposits.
- Partners with Store Manager to: 15. Act as manager on duty in the absence of Store Manager
- Partners with Store Manager to: 16. Other related duties as assigned.
Requirements
- High School Diploma or GED (or equivalent experience)
- Minimum 18 years of age (WA ONLY: Minimum 21 years of age)
- Must have valid driver’s license.
- Demonstrated ability to effectively supervise others.
- Strong desire to work, serve customers and work with people, team oriented.
- Ability to multi-task in a fast-paced environment
- Cash handling experience required.
- High energy sales personality with knowledge of jewelry and general merchandise
- Detailed oriented with strong organizational skills
- Solid written and verbal communication skills
- Analytical skills
- Ability to work independently with minimal supervision.
- Excellent work ethic and strong business sense
- Computer literate and able to use common office machines.
- Ability to become certified to work with firearms, as well as become a listed Responsible Person for a Federal Firearms License with the ATF, as needed.
Benefits
- Commission structure
Work Arrangement
On-site
Additional Information
- Work Location: Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.
- Work Postures/Requirements: Standing – Frequently throughout work shifts as customers are assisted at the sales counter or on the sales floor and in non-customer areas for purposes of inventory maintenance and management.
- Work Postures/Requirements: Sitting – Occasionally throughout shift in order to complete sales documentation and other paperwork.
- Work Postures/Requirements: Bending – Frequently bending in all directions, subject to proper bending techniques as products are brought into or out of pawn or sold (from customer, to storage, to sales floor, to counter).
- Work Postures/Requirements: Reaching – Frequently as products are retrieved from storage shelves, carts, and customers.
- Work Postures/Requirements: Walking – Frequently within the store as customers are assisted and stock retrieved.
- Work Postures/Requirements: Climbing – Frequently, in order to access elevated storage locations.
- Work Postures/Requirements: Kneeling – Occasionally.
- Physical Demands/Requirements: Due to the nature of pawn transactions and customer interactions, this position requires the ability to safely lift, carry, and move customer merchandise during the normal course of business.
- Physical Demands/Requirements: Lifting/Carrying – This position requires the ability to independently lift, carry, and move items weighing up to 50 pounds, and occasionally up to 70 pounds, as part of customer transactions, inventory handling, and store operations.
- Physical Demands/Requirements: Tool Usage – No tools are used on a regular or routine basis during a normal workday. Jeweler’s tools and other power tools are used occasionally.
- Physical Demands/Requirements: Chemicals Usage – Occasional.
- Work Hours – Assistant Store Managers will work 40+ hours a week. Hours worked are based on the needs of the business.
