Responsibilities
- Create a positive customer experience by interacting professionally and resolving concerns promptly.
- Support the training and development of staff to meet company standards.
- Identify and recruit qualified candidates using approved hiring methods.
- Oversee store opening and closing procedures, including cash and inventory verification.
- Safeguard company assets through proper inventory tracking, security protocols, and loan documentation.
- Manage daily store operations including inventory handling, loan processing, product display, and reporting.
- Review financial reports and support profitability through clear communication and performance goals.
- Ensure all operations comply with or exceed established company guidelines.
- Supervise loan evaluation and purchasing practices to maintain accuracy and value integrity.
- Complete assigned personal development tasks and training modules.
- Communicate store objectives and mission clearly to team members.
- Stay current on product knowledge and industry trends.
- Serve as acting manager during the absence of the primary store manager.
- Perform additional duties as assigned by management.
Benefits
- Comprehensive health and voluntary benefit plans including medical, dental, vision, life, and supplemental insurance (eligibility applies).
- Favorable work schedule with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays.
- Earned Wage Access available from day two of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months, two weeks after one year, and increasing with tenure; 120 hours granted after five years.
- Sick and personal time: 8 hours after six months, 16 hours annually from years two to five; 24 hours after five years.
- Employee discounts available starting on the first day of employment.
- Tuition reimbursement up to $2,000 annually through FirstCash Education for eligible full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the 401k plan after six months for employees aged 21 and older.
- Eligibility for pet insurance through the FirstCash Pet Insurance program.
Compensation
Hourly wage plus commission and performance-based bonus
Work Arrangement
On-site
Other
- Minimum of six months of management or third-key experience required.
- Employees handle various items including jewelry, tools, electronics, and firearms (in FFL locations).
- Position includes hourly pay plus commission based on productivity and a performance-based bonus.
- All staff work with diverse inventory including jewelry, electronics, tools, and firearms (where applicable).
- Final pay rate determined by location, qualifications, and experience.
- Management reserves the right to modify duties and responsibilities at any time.
- Job duties may change due to operational needs or reasonable accommodation.
- Employment requires agreement to a binding arbitration process for dispute resolution.
- Pay rates comply with or exceed local minimum wage laws.
- Earned Wage Access is provided through NetSpend; employee enrollment required; fees and restrictions apply.
- 401k program available to employees aged 21 and older after six months of service.
- Maximum base pay influenced by prior experience and relevant skills.
- Submitting an application constitutes consent to receive job-related communications via phone, text, and email; message and data rates may apply. Unsubscribe options available.
- Visit https://firstcash.com/privacy-policy for more information.
