Phoenix, Arizona On-site Full-time USD 18 – 21 / hour

American First Finance is hiring a Retail Assistant Store Manager- 2921

About the Role

The Assistant Store Manager supports daily operations, staff development, and customer service while ensuring compliance with company standards and driving store profitability.

Responsibilities

  • Create a welcoming and professional customer experience by addressing needs promptly and courteously.
  • Support the training and development of team members to meet established performance benchmarks.
  • Identify and recruit qualified candidates using approved sourcing methods.
  • Oversee opening and closing procedures, including cash and inventory counts, and adherence to security protocols.
  • Safeguard company assets through proper inventory tracking, security practices, and accurate documentation of customer transactions.
  • Manage key store operations including inventory control, loan processing, visual presentation, and system maintenance.
  • Analyze financial reports and implement strategies to improve profitability through team communication and goal setting.
  • Ensure all operations comply with or surpass company standards.
  • Supervise loan evaluation and purchasing procedures to maintain accuracy and value integrity.
  • Complete assigned development tasks and training modules as directed.
  • Communicate store goals and objectives clearly to team members.
  • Maintain current knowledge of products and services.
  • Serve as acting manager during the Store Manager's absence.
  • Perform additional duties as assigned by leadership.

Benefits

  • Comprehensive health and supplemental insurance plans available, including medical, dental, vision, life, and voluntary options (eligibility applies).
  • Favorable work schedule with most locations operating from 9AM to 6PM and many closed on Sundays.
  • Earned Wage Access program available starting on the second day of employment, allowing up to 50% of earned wages to be withdrawn up to seven times per pay cycle.
  • Opportunity to earn unlimited commission in addition to base hourly pay.
  • Paid vacation: one week after six months, two weeks after one year, and incremental increases up to 120 hours after five years (adjusted per local requirements where applicable).
  • Sick and personal time: 8 hours after six months, 16 hours annually from years two to five, and 24 hours annually after five years (adjusted per local requirements where applicable).
  • Employee discounts available from the first day of employment.
  • Tuition Reimbursement up to $2,000 annually for eligible full-time employees through the company education program.
  • Access to a wide network of discounts from over 1,000 companies through the employee perks program.
  • Automatic enrollment in the company 401k plan after six months of employment.
  • Access to a pet insurance program for employees.

Compensation

The ability to earn unlimited commission above your hourly base rate. Pay rates meet or exceed applicable local minimum wage requirements.

Work Arrangement

On-site

Team

Assistant Store Manager reports to the Store Manager and supports team leadership, employee development, recruitment, and daily operational management.

Other

  • Assistant Store Managers receive commission based on individual productivity and a performance bonus tied to store results.
  • Standard work hours are typically 9AM to 6PM, with many locations closed on Sundays.
  • Vacation policy includes one week paid after six months, an additional week after one year, two weeks annually thereafter, and 120 hours after five years.
  • Sick and personal time begins with 8 hours after six months, 16 hours annually from years two to five, and 24 hours annually after five years.
  • Earned Wage Access is available from day two, allowing withdrawal of up to 50% of earned wages up to seven times per payroll cycle.
  • Employees are automatically enrolled in the 401k plan after six months of employment.
  • Tuition Reim游戏副本bursement up to $2,000 per year is available to qualifying full-time employees.
  • Employees must agree to a binding arbitration agreement for dispute resolution.
  • Pay rates will not fall below any applicable local minimum wage.
  • Submitting an application constitutes consent to receive phone, text, and email communications from the Talent Acquisition Team.
  • Reasonable accommodations are provided for qualified individuals with disabilities.

Not specified

About company
American First Finance
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs. With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®.
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Job Details
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Posted a month ago