Responsibilities

Create a welcoming atmosphere by interacting with customers professionally and resolving concerns promptly.
Oversee and support the training of team members to meet established performance and service benchmarks.
Identify and recruit qualified individuals using approved hiring methods and platforms.
Manage store opening and closing procedures, including cash and inventory counts, and adherence to security protocols.
Safeguard company assets through proper inventory tracking, facility security, documentation practices, and loan security measures.
Implement and maintain operational processes related to inventory, loan administration, product display, store appearance, systems, and reporting.
Analyze financial reports and lead initiatives to improve store profitability through team communication and goal setting.
Ensure all operations align with or surpass company-defined standards.
Supervise loan evaluation and purchasing practices to maintain loan quality and value integrity.
Complete assigned development tasks and training modules as directed.
Communicate effectively with team members to reinforce understanding of store goals and financial targets.
Maintain current knowledge of products and services offered.
Serve as acting manager during the absence of the Store Manager.
Perform additional duties as assigned by management.

Benefits

Comprehensive health and supplemental insurance options, including medical, dental, vision, and life coverage, subject to eligibility.
Favorable work schedule with most locations operating from 9 AM to 6 PM and many closed on Sundays.
Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay period.
Opportunity to earn unlimited commission in addition to base hourly pay.
Paid vacation: one week after six months of full-time service, an additional week after one year, and two weeks annually thereafter; 120 hours granted after five years, adjusted per local requirements if applicable.
Sick and personal time: 8 hours available after six months, 16 hours annually from years two to five, and 24 hours after five years, adjusted per local regulations if applicable.
Employee discount available from the first day of employment.
Tuition Reimbursement up to $2,000 annually through FirstCash Education for eligible full-time employees.
Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
Automatic enrollment in the 401k plan after six months for employees aged 21 and older.
Eligibility for a pet insurance program.

Compensation

Actual pay varies by location, qualifications, and experience; base rate does not fall below local minimum wage; commission and bonus opportunities available.

Work Arrangement

On-site

Team

Reports to Store Manager

Other

Assistant Store Managers are eligible for commission based on individual productivity, with potential earnings of 2-8% of gross profit from personal performance.
Eligibility for performance-based bonuses tied to store results.
Final pay rate depends on work location, qualifications, and prior experience.
Employees must agree to a binding arbitration agreement for dispute resolution.
Pay rates comply with or exceed applicable local minimum wage laws.
Earned Wage Access is provided by NetSpend; enrollment required; terms, restrictions, and fees apply.
The 401k program is available to employees aged 21 and older after six months of employment.
Maximum base pay is determined by applicant's relevant experience and skills.
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Reasonable accommodations are available for qualified individuals with disabilities.

Not mentioned