Responsibilities
- Create a welcoming, customer-focused atmosphere by interacting professionally and resolving concerns promptly.
- Oversee and support the training of team members to align with established company standards.
- Identify and recruit qualified candidates using approved company methods.
- Manage store opening and closing procedures, including cash and inventory counts, and adherence to security protocols.
- Safeguard company assets through proper inventory tracking, safety measures, documentation, and secure loan handling.
- Execute key store operations including inventory control, loan administration, product display, visual presentation, system usage, and reporting.
- Analyze financial reports and promote profitability through clear communication and performance goals.
- Ensure all operations meet or surpass company benchmarks.
- Supervise loan approvals and purchasing practices to maintain accuracy and value in lending decisions.
- Complete assigned tasks and developmental training as directed.
- Communicate effectively with team members to align them with store goals and financial targets.
- Maintain current knowledge of products and services offered.
- Serve as acting manager during the Store Manager's absence.
- Perform additional duties as assigned by leadership.
Work Arrangement
On-site
Team
Part of the store leadership team; supervises pawnbrokers and assists the Store Manager
Other
- Work schedule: Most stores open at 9 AM and close at 6 PM; many are closed on Sundays.
- Vacation: One week paid vacation after six months of active full-time service; additional week after one year; two weeks (80 hours) on each anniversary thereafter; 120 hours after five years.
- Sick/Personal time: 8 hours granted after 6 months of employment; 16 hours each anniversary for years 2-5; 24 hours after five years (adjusted per state/local requirements).
- Employee discounts available from first day of employment.
- Tuition Reimbursement with FirstCash Education: Up to $2,000 per year for full-time employees meeting program requirements.
- Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
- Auto-enrollment in FirstCash 401k program after six months of employment.
- Access to FirstCash Pet Insurance program.
- Earned Wage Access program available starting on second day of employment: withdraw up to 50% of earned wages up to 7 times per payroll cycle (provided by NetSpend; signup required; restrictions and fees apply).
- Commission: Assistant Store Managers earn 2-8% commission based on gross profit of personal performance.
- Bonus: Based on store performance.
- Binding arbitration agreement required for all employees.
- Pay rates comply with applicable local minimum wage requirements.
- Application submission confirms opt-in to phone, text, and email communications from FirstCash Talent Acquisition Team (message and data rates may apply).
