Hyatt Regency Lake Washington is seeking a Restaurant and Lounges Supervisor to provide leadership and operational oversight across our multiple high-volume restaurant outlets. You will be essential in maintaining service standards, fostering seamless collaboration between teams, and delivering authentic hospitality experiences.
What You'll Do
- Lead, coach, and support colleagues across multiple outlets during all service periods.
- Assist with onboarding, training, and ongoing development of outlet associates.
- Provide daily direction to ensure appropriate staffing levels, service quality, and operational readiness.
- Participate in performance conversations and recognition initiatives.
- Oversee opening, operating, and closing procedures for all assigned outlets.
- Monitor service flow, table touches, guest needs, and issue resolution.
- Serve as a liaison between culinary and service teams to ensure coordination, accuracy, and timeliness.
- Support scheduling, break compliance, and daily shift assignments.
- Assist with inventory control, supply ordering, and equipment maintenance follow-up.
- Maintain Hyatt’s standards for hospitality and service excellence across all outlets.
- Engage with guests throughout the dining experience to ensure satisfaction and address concerns.
- Assist in managing special requests, group needs, VIP service, and high-volume peak periods.
- Uphold cleanliness, organization, and presentation standards for all venues.
- Perform accurate cash handling, transaction oversight, and shift financial reconciliation.
- Assist with labor management, productivity controls, and waste reduction efforts.
- Support revenue-driving initiatives including upselling, menu knowledge, and promotional offerings.
- Ensure compliance with hotel policies, health department standards, and safety procedures.
What We're Looking For
- Previous food & beverage supervisory or lead experience in a high-volume dining environment.
- Strong communication, interpersonal, and conflict-resolution skills.
- Comprehensive knowledge of restaurant operations, service standards, and food & beverage fundamentals.
- Demonstrated ability to lead teams in fast-paced, high-demand environments.
- Ability to work a flexible schedule including nights, weekends, and holidays.
Team & Environment
Supports senior leadership by assuming basic managerial responsibilities.
Benefits & Compensation
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance at 30 days of employment
- 401K with company match
- Paid Time Off, Holiday Pay, new child leave and personal day
- Paid Family Bonding Time and Adoption Assistance
- Employee Stock Purchase Plan
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Work Mode
This is an onsite position.
Hyatt is an equal opportunity employer.
