Brightspeed is looking for a Resource & Scheduling Specialist to help reimagine how people connect. In this role, you will be responsible for administering technician schedules to maximize appointment availability for customers while managing field team schedules and expenses.
What You'll Do
- Take calls and emails from field technicians and supervisors for time-off requests, utilizing guidelines including union contract requirements to determine availability
- Update schedules and notify technicians of approval or denial
- Manage daily, weekly, monthly, and yearly shift bid and schedule information
- Handle Buried Service Wire (BSW) coordination, schedule drop locates, get permits, and close out requests
- Track illness and FMLA occurrences and notify field management
- Work with the field team on allocation of vacation slots, comp days, and shift requirements based on data from field scheduling tool for optimal offering
What We're Looking For
- High School diploma or equivalent experience
- Strong organization skills and attention to detail
- Excellent communication skills both written and verbal
- Proficient with the Microsoft Office Suite
- Ability to work rotating Saturdays
Technical Stack
- Microsoft Office Suite
Team & Environment
This role is part of the Finance, Technology and Operations department.
Benefits & Compensation
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Host of voluntary benefits
- Comprehensive paid time off programs
Work Mode
This is a hybrid position based in Charlotte, NC.
Brightspeed is an Equal Opportunity Employer committed to inclusion of all qualified individuals, including those with a disability/veterans.
