Responsibilities
- Handle resource bookings and scheduling across EMEA
- Communicate with Project Managers regarding project resource requirements
- Update and maintain resource planner accuracy
- Coordinate resource allocation and availability
- Track utilisation and capacity
- Flag resource conflicts and constraints
- Support resource forecasting activities
- Support onboarding administration for new starters across EMEA
- Coordinate Oliver and Unilever account access requests
- Assist with building and system access requests
- Support offboarding administration for leavers
- Maintain onboarding/offboarding documentation and checklists
- Track completion of onboarding activities
- Ensure smooth and timely processing
- Coordinate kit requests and deployment
- Track kit allocation and inventory
- Support kit retrieval from leavers
- Maintain asset records and documentation
- Liaise with IT and procurement as needed
- Track training completion across EMEA teams
- Coordinate training scheduling and logistics
- Maintain training records and documentation
- Flag training gaps to Resource Lead
- Support access to training platforms
- Provide administrative support on freelance and supplier tasks as directed
- Maintain supplier contact information and records
- Support supplier onboarding processes
- Track freelance bookings and assignments
- Communicate openly and transparently with project teams across EMEA
- Build collaborative relationships with delivery teams
- Coordinate across UK and EMEA markets
- Solve challenges in a collaborative, positive manner
- Bring teams together to resolve resource issues
- Maintain accurate resource data across systems
- Generate resource reports and dashboards
- Ensure data quality and integrity
- Track resource metrics and KPIs
- Identify and flag data discrepancies
Requirements
- 4+ years experience in creative/production agency environment
- Background in project delivery and resource management
- Strong people coordination and communication skills
- Open, transparent communicator with positive attitude
- Collaborative problem-solver who brings teams together
- Excellent organisational skills and attention to detail
- Advanced proficiency in Microsoft Office suite (Excel, PowerPoint, Word)
- Strong data entry and reporting capabilities
- Ability to read and understand timing plans and dependencies
- Ability to work independently and prioritise effectively
- Strong judgement on when to escalate decisions
- Proactive and solution-orientated approach
- Professional demeanour with stakeholder management skills
Nice to Have
- Experience with OMG system highly advantageous
- Capability to use AI tools for role-specific tasks (advantageous)
