Responsibilities
- Serve as the primary point of contact for scheduling inquiries for A&A team members and in-charges, addressing issues directly and escalating to management when necessary.
- Manage end-to-end scheduling and resource distribution for the A&A department, including real-time tracking of capacity channels and prompt resolution of pairing requests.
- Conduct routine follow-ups with team members, involving coaches as needed, including onboarding check-ins, to confirm schedule clarity, accurate time tracking, and adherence to capacity commitments.
- Track discrepancies between planned and actual billable hours and capacity utilization, and communicate insights on skill gaps, cross-training, or hiring needs to management.
- Conduct initial assessments of staff capacity against firm-wide billable goals, reporting findings to the Resource & Operations Manager prior to departmental review.
- Keep the scheduling platform up to date and generate capacity reports to inform staffing strategies and hiring planning.
- Support post-engagement evaluations by connecting appropriate staff and reviewers within the A&A team to promote ongoing feedback.
- Produce and share scheduling and capacity summaries ahead of internal operations meetings to enable informed staffing discussions.
- Support process enhancements and firm-wide initiatives as directed by the Resource & Operations Manager.
Work Arrangement
Hybrid
Equal Opportunity Employer
This employer celebrates diversity and is committed to fostering an inclusive workplace.
Other
All qualified applicants will be considered for employment without regard to age, race, color, religion, gender, national origin, disability, sexual orientation, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
