As a Reservations Agent at Auberge Resorts, you will deliver exceptional guest service by managing room reservations, responding to inquiries, and ensuring seamless communication across departments. This remote role focuses on creating personalized guest experiences while supporting operational excellence in a luxury hospitality environment.
Responsibilities
- Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
- Assisting and ensuring effective guest challenge resolution.
- Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.
Benefits
- Free Team Member Cafeteria
- Team Member Stay Program
Compensation
$18 / hour
Work Arrangement
On-site — FL, GA, NC, PA, SC, TN, VA — Remote only for FL, GA, NC, PA, SC, TN, VA
