About the Role
The role involves gathering and interpreting qualitative and quantitative data to assess member needs and inform strategic planning. The student will collaborate with internal teams to evaluate program effectiveness and recommend improvements.
Responsibilities
- Collect and organize data from various member feedback sources
- Assist in designing surveys and evaluation tools
- Conduct literature reviews on healthcare member engagement practices
- Support the analysis of program outcomes and service metrics
- Prepare summaries and visualizations of research findings
- Collaborate with team members to identify trends in member experience
- Contribute to reports and presentations for internal stakeholders
- Maintain confidentiality of sensitive member information
- Participate in planning sessions for service improvement initiatives
- Track key performance indicators related to member satisfaction
- Help develop frameworks for measuring service effectiveness
- Review existing processes to identify areas for enhancement
- Assist in coordinating focus groups or interviews with members
- Ensure data accuracy and consistency across projects
- Support the implementation of research-based recommendations
- Stay current with best practices in health services research
- Use statistical software to analyze survey results
- Draft documentation for research methodologies and findings
- Coordinate with IT to access and manage databases
- Contribute to knowledge sharing within the team
- Follow ethical guidelines for handling participant data
- Assist in benchmarking against industry standards
- Help maintain a repository of research materials
- Provide input on member communication strategies
- Support continuous learning and evaluation culture
Compensation
Competitive hourly rate
Work Arrangement
Hybrid
Team
Part of the Member Experience team focused on continuous improvement and data-driven decision-making
Application Process
- Interested candidates must submit a resume and cover letter through the online portal
- Applications will be reviewed on a rolling basis
- Shortlisted applicants may be asked to complete a writing or research exercise
- Final candidates will participate in a virtual interview with the hiring team
Work Term Duration
- This is a temporary position with a standard work term of four months
- Hours are typically 35 per week
- Start date is negotiable within the agreed term
Not available
