What You'll Do
Take ownership of building and maintaining strong relationships with repair businesses, primarily across the North Island, with a focus on Auckland. You’ll guide new partners through onboarding, identifying their unique needs and challenges to ensure smooth integration and long-term success. From initial contact to ongoing support, you’ll lead presentations, deliver tailored demos, and develop proposals that align with customer goals.
Support existing repairers to increase platform engagement and usage. You’ll proactively identify opportunities to improve their experience, anticipate needs, and provide timely solutions. Act as the primary advocate for repairers within the company, gathering feedback and translating it into actionable insights for product, engineering, and leadership teams.
Requirements
- Background working with automotive businesses, either in collision repair or as a supplier to repair shops
- Proven ability to manage multiple accounts efficiently while delivering high-quality customer service
- Fluent business-level English communication skills, both written and verbal
Preferred Qualifications
- Experience in tech sales, key account management, or business development within a fast-moving or startup environment
- Customer service experience in e-commerce, particularly within the automotive sector
- Track record of working effectively across diverse regions, cultures, and language backgrounds
Benefits
- Fresh, healthy lunches provided daily at company offices in Auckland, Christchurch, London, and San Francisco, with snacks and drinks available
- $1,500 annual wellness allowance (or local equivalent) for health-related expenses, including gym memberships, physiotherapy, or medical needs for you and your family
- Three months of fully paid parental leave for primary caregivers, with flexible return-to-work options
- Commuting support through either a paid parking pass or commute allowance for those traveling to company locations
- Modern, thoughtfully designed offices that encourage collaboration, creativity, and connection
- Default to working in-office in cities where offices exist, with flexibility to adapt schedules around personal needs
- Regular team events including weekly gatherings, monthly meals, and quarterly offsites to strengthen connections
- Relocation assistance available for those moving to company headquarters
- Company-paid travel for onboarding and quarterly meetings, including accommodation
