Tines is looking for a Renewals Manager - West to manage the entire renewal lifecycle for our customer portfolio. You will be responsible for driving retention, reducing churn, and maximizing net revenue retention. This is a remote position for candidates based in the Mountain or Pacific time zones.
What You'll Do
- Own and manage the complete renewals process, ensuring high retention rates and customer satisfaction.
- Proactively identify and engage with accounts approaching renewal to develop strategies that secure renewals and expand usage.
- Develop and execute advanced renewal strategies, including multi-year agreements and complex contract structuring.
- Collaborate closely with Customer Success Managers and Account Executives to understand customer health and develop tailored renewal plans.
- Track and analyze renewal metrics, providing regular forecasts and insights to leadership.
- Identify upsell and cross-sell opportunities within the existing customer base.
- Develop and implement standardized renewal processes and best practices.
- Negotiate renewal terms and conditions when appropriate.
- Maintain accurate customer and renewal data in our CRM system.
- Build strong relationships with technical stakeholders and security teams at customer organizations.
- Stay informed about product updates and industry trends to effectively communicate value.
What We're Looking For
- 3-5 years of experience in renewals, account management, or quota-carrying sales roles.
- Demonstrated success in achieving targets, managing customer relationships, and driving revenue retention or growth.
- Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS.
- Understanding of security operations, workflows, and challenges faced by security teams.
- Strong negotiation and communication skills, with the ability to articulate value to technical stakeholders.
- Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models.
- Experience using CRM systems (Salesforce preferred) and data analysis tools.
- Excellent organizational skills with the ability to manage multiple accounts simultaneously.
- Self-motivated with the ability to work independently and establish processes.
- Must be authorized to work for any employer in the U.S.
- Must be based on the West coast - MST or PST.
Technical Stack
- CRM systems (Salesforce preferred)
- Data analysis tools
Work Mode
This is a fully remote position for candidates based in the United States on the West coast (MST or PST).
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
