Rockwell Automation is hiring a Remote Support Engineer (Japanese-Speaking)

Rockwell Automation stands as a global technological pioneer, dedicated to empowering manufacturers worldwide to enhance productivity, sustainability, and agility. With over 28,000 talented professionals, we are committed to making the world better daily. Our clientele comprises exceptional organizations that feed the world, deliver life-saving medications, and focus on clean water and green transportation. Our employees are passionate problem-solvers who take pride in their transformative work. We warmly welcome innovative makers, forward-thinking strategists, and solution-oriented individuals seeking a platform to excel. If that resonates with you, we're excited to have you join our team! Position Overview You will integrate into the Remote Support team, managing a comprehensive range of customer inquiries related to Rockwell Automation and Allen Bradley software, specifically supporting Japanese-based customers through Japanese-language communication. This role presents an exceptional opportunity to acquire intricate knowledge and expertise in Industrial Automation, potentially specializing in domains like PLC, SCADA, HMI, Power Control – Drives, Motion, Industrial Networks, and numerous other technological fields. Your Responsibilities: - Deliver customer support in Japanese by troubleshooting issues via phone, chat, and email. Conduct simulation and analysis of client challenges using available resources. Investigate, validate, and resolve reported problems. - Demonstrate advanced Japanese language proficiency. Intermediate to upper-level English skills will be advantageous. - Manage customer interactions, including setting clear expectations, documenting issue resolutions, implementing Knowledge-Centered Support processes, and ensuring timely follow-ups. Document technical solutions and industry best practices. - Function as the company's primary customer interface for multiple product lines and inquiry types. - Cultivate professional expertise. Apply organizational policies to address diverse technical challenges. - Contribute to establishing and achieving customer satisfaction metrics. - Comply with company policies, standard operating procedures, and complete mandatory organizational documentation and training. - Develop specialized expertise in Rockwell software domains, delivering internal training and knowledge sharing. - Create and update technical documentation, including solution guides, troubleshooting notes, and implementation best practices to enhance customer experience. - Actively engage with colleagues and customers, fostering collaborative relationships and conducting technical presentations. - Commit to continuous improvement in product and technological understanding. Essential Qualifications: - Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or related field - Minimum 2 years' experience with industrial automation products/systems - Mandatory Japanese language proficiency - Expertise in Rockwell software platforms like FactoryTalk suite will be highly beneficial Comprehensive Benefits Package: - Premium Calm mindfulness membership - Volunteer Paid Time Off after 6 months - Corporate volunteer and donation matching program - Employee Assistance Program - Personalized wellbeing initiatives - On-demand professional development digital learning resources - Additional local benefits At Rockwell Automation, we are committed to fostering a diverse, inclusive, and authentic workplace. We encourage applications from candidates who may not perfectly match every qualification but demonstrate potential and passion. #LT-Hybrid #LT-CT1 Rockwell Automation's hybrid policy requires employees to work on-site at least Monday, Tuesday, and Thursday, unless conducting business outside the office.