Sezzle is hiring a Remote Primary Care Coordinator to be the central point of contact for our primary care geriatric team, which manages 500-600 patients. You'll coordinate care with nurses and providers, maintain relationships with senior living facilities, and ensure excellent healthcare delivery through effective communication and documentation. We're building a new model of care designed around everyone involved — patients, families, and providers.
What You'll Do
- Serve as the primary contact for patients, families, and providers.
- Schedule and coordinate medical appointments.
- Manage patient documentation and EMR updates.
- Process urgent care calls and STAT tasks.
- Participate in a mandatory after-hours shift rotation.
- Handle communications via phone, email, text, and fax.
- Coordinate with community partners and specialty providers.
- Facilitate new patient onboarding.
- Answer 95% of inbound calls within 60 seconds (approximately 30 inbound calls/day).
- Aim for an average wait time of less than 30 seconds and ensure caller wait times do not exceed 2 minutes.
- Address 95% of messages and clinical emails within 2 hours.
- Complete routine tasks within 7 days and STAT tasks within 24 hours.
- Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit.
- Complete 100% of visit reminder calls each day (approximately 20 reminder calls/day).
- Close/resolve all urgent voicemails within 1 hour.
- Return non-urgent voicemails within 1 business day.
- Ensure after-hours voicemails are addressed within the first 2 hours of the next business day.
- Ensure accurate logging of all patient encounters for chronic care management.
- Log 6 hours per day of care coordination using our custom logging software.
- Assist with improvement projects related to quality and efficiency.
- Achieve a patient satisfaction survey score of 8.5/10 or higher.
What We're Looking For
- A High School Diploma.
- Basic understanding of Primary Care Operations.
- Reliable internet and a HIPAA-compliant workspace.
- Comfort with healthcare technology platforms.
- Ability to thrive in a fast-paced, changing environment.
- Attendance is critical in this role to ensure quality patient care.
- Must be able to work approximately 5 on call overnights and/or weekends.
- Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time.
- Must remain in good standing with government regulators such as the OIG and CMS.
Nice to Have
- Some college is preferred.
- A healthcare background is preferred.
Team & Environment
You will serve as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers.
Benefits & Compensation
- Paid Parental Leave
- Medical, Vision, and Dental Insurance
- 401K Retirement Plan
- Cell Phone Reimbursement
- Annual Wellness Allowance
- FSA and Dependent Care FSA
- 10 Paid Holidays
- Generous Paid Time Off
- Paid Sick days
Work Mode
This is a remote position.
Sezzle is an equal opportunity employer.
