Arch Insurance Canada Ltd. is looking for a Remote Online Exams & Customer Experience Assistant - Polish Speaking to play a vital role in PeopleCert’s global certification services. You will deliver outstanding customer support and ensure the secure, fair conduct of online exams.
What You'll Do
- Provide exemplary customer service to candidates, testing centers, and stakeholders via email, chat, and phone.
- Address inquiries, resolve issues, and ensure a positive experience throughout the examination and certification process.
- Oversee the secure and fair conduct of certification exams at testing centers and online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- Handle technical or procedural issues that arise during exams.
- Execute administrative tasks related to exam registrations, scheduling, and result processing.
- Maintain accurate and up-to-date records in systems, ensuring compliance with established procedures.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
- Carry out any reasonable duties relevant to the role.
- Ensure all work aligns with company values: Quality, Passion, Integrity, Innovation.
What We're Looking For
- Excellent command of both English and Polish (native-like or C2 level).
- Advanced computer literacy.
- Excellent interpersonal, verbal, and written communication skills.
- Well-organized, self-driven, and flexible.
- Ability to work in a high-volume, fast-paced, and deadline-driven environment.
- Availability to work in 24/7 rotating shifts, including nights, weekends, and holidays.
Nice to Have
- Bachelor’s degree in any discipline.
- Previous experience in a similar position or function.
- Prior experience in the certification of persons and/or training and exam fields.
- LanguageCert C2 LTE or C2 IESOL certificate.
- ECDL Advance level certification.
Team & Environment
You will work in an Agile team with a focus on cross-functional collaboration.
Benefits & Compensation
- Monthly bonus upon performance.
- Work in an international, dynamic, and fun atmosphere.
- Two free vouchers for all certifications from PeopleCert's portfolio per year.
- Complimentary coffee and tea in all premises.
- Huge learning experience using best practices in a global environment.
- Constant personal and professional development.
Work Mode
This is a fully remote position.
