Join Zillow Group’s FinTech division as a Remote Mortgage Loan Officer. You will grow your career in a fast-paced, phone-based sales environment, originating purchase mortgage loans by converting company-provided digital leads and guiding customers from first contact through funding.
What You'll Do
- Originate purchase mortgage loans by converting company-provided digital leads through high-volume inbound and outbound calls.
- Respond quickly to new leads, conduct discovery calls, and assess customers’ readiness and financing options.
- Guide homebuyers through the mortgage process from application through funding with clarity and efficiency.
- Manage a large pipeline of active purchase loans while meeting defined SLAs, productivity metrics, and call expectations.
- Use CRM and loan origination systems (LOS) to track activity, manage follow-ups, and maintain accurate pipeline status.
- Deliver a consistent, high-quality customer experience through phone, email, and text communication.
- Partner with processing, underwriting, and closing teams to move loans efficiently and improve conversion rates.
- Maintain active licensing, complete required education, and participate in ongoing professional development.
What We're Looking For
- 3+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or as a Loan Originator under a bank license, with a strong emphasis on purchase transactions.
- Completion of the 20-hour SAFE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test.
- Physically located in and working from South Dakota.
- Demonstrated ability to succeed in a call-center or high-volume phone sales environment.
- Strong time management, organization, and multitasking skills.
- Comfortable working toward defined KPIs, including call activity, conversion, and funding goals.
- Excellent verbal communication skills with the ability to build trust quickly over the phone.
- Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
Nice to Have
- High-volume, phone-based mortgage origination experience strongly preferred, with success converting warm or inbound purchase leads.
- Associate’s or Bachelor’s degree preferred.
Technical Stack
- CRM
- Loan Origination System (LOS)
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
Team & Environment
Part of Zillow Group’s FinTech division, supporting homebuyers through Zillow’s digital channels.
Benefits & Compensation
- Competitive base pay
Work Mode
Hybrid work mode. Position is based in South Dakota.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
