Johannesburg, Gauteng, South Africa Remote (Global) Employment

FusionTek is hiring a Remote Helpdesk Technician II

About the Role

FusionTek is looking for a Remote Helpdesk Technician II to join our support team. You will provide high-quality technical assistance to our clients, handling escalated issues and ensuring timely resolution of complex problems.

What You'll Do

  • Address and resolve escalated tickets from Helpdesk Technician I and provide guidance to junior staff.
  • Perform detailed troubleshooting for desktop and laptop systems, addressing hardware and software issues.
  • Assist with the implementation of new desktops, laptops, and other hardware for users.
  • Collaborate with the team to optimize our support processes and enhance client satisfaction.
  • Maintain accurate documentation for all support interactions and solutions provided.

What We're Looking For

  • A+ and/or Network+ Certifications (If you do not have, will need to obtain after employment)
  • Strong knowledge of Windows 10/11 and MacOS
  • Strong knowledge of Windows Server 2016, 2019, and 2022
  • Knowledge of Sonic firewalls, Datto networking and networking concepts
  • Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
  • Knowledge of Azure and/or AWS
  • Datto BCDR and/or SaaS Backup experience
  • Exceptional written and oral communication skills
  • Able to work independently and part of a team
  • Ability to manage time effectively

Nice to Have

  • MD-102 certification
  • Experience with Autotask PSA

Technical Stack

  • Windows 10/11, MacOS
  • Windows Server 2016/2019/2022
  • Sonic firewalls, Datto networking
  • Microsoft 365 Office Suite, Office 365
  • Azure, AWS
  • Datto BCDR, SaaS Backup
  • Autotask PSA

Team & Environment

You will be a member of the support team, handling escalations from first-level technicians.

Benefits & Compensation

  • Competitive salary: R300,000 – R350,000 per year
  • Quarterly bonus eligibility to reward performance
  • Comprehensive benefits package
  • Paid time off and leave policies in line with South African standards
  • Educational reimbursement for certification exams
  • Access to company-supplied training resources
  • Fun events and opportunities to connect with colleagues

Work Mode

This is a remote position with a global work mode.

FusionTek is an equal opportunity employer.

Required Skills
Windows 10/11MacOSWindows ServerSonic firewallsDatto networkingMicrosoft 365Office 365AzureAWSDatto BCDRHelpdesk SupportTechnical TroubleshootingNetwork AdministrationSystem AdministrationCloud Infrastructure
Your first international client?

Don't lose them over invoicing

Clients ghost freelancers with unprofessional invoicing. Glopay gives you a real EU company partnership so they take you seriously from invoice #1.

Instant EU company partnership
Invoice builder with your branding
Automated payment reminders
Real-time payment tracking
Get EU company now
Ready in 24 hours
About company
FusionTek

A Managed Service Provider focused on IT infrastructure management for small- to mid-sized businesses since 2007.

Visit website
Job Details
Category infrastructure
Posted 3 months ago