Requirements
- 3+ years of experience providing remote IT support or network troubleshooting in a Managed Service Provider (MSP) or multi-tenant environment.
- Proficient with Microsoft 365, Active Directory, Windows OS, VPN technologies, and common business applications.
- Working knowledge of network concepts (TCP/IP, DNS, DHCP, NAT, VLANs, routing/switching) and endpoint troubleshooting.
- Familiarity with Fortinet, Cisco, Palo Alto, or Ubiquiti firewalls and network equipment.
- Excellent written and verbal communication skills with a customer-first mindset.
- Strong documentation discipline and adherence to process and SLAs.
- Ability to multitask in a high-volume environment while maintaining professionalism and composure.
- Collaborative team player with a willingness to share knowledge and mentor others.
Benefits
- Health, Dental, & Vision
- Flexible Spending Account (FSA)
- 401k
- Health Reimbursement Account (HRA)
- Health Savings Account (HSA)
- Life Insurance
- Disability Insurance
- Paid Parental Leave
- Holiday Pay
- Flexible Vacation & Sick Days
Work Arrangement
Remote (Worldwide)
Additional Information
- Direct applicants only; no recruitment agencies or third-party recruiters, please.
- E-Verify
- Equal Opportunity and Accessibility Commitment
- In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age. We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to talent@core.tech for necessary arrangements.
