FusionTek is hiring a Helpdesk Technician - Tampa, FL ONLY

FusionTek is hiring a Helpdesk Technician to deliver exceptional remote technical support and client satisfaction. You’ll join a dedicated team that resolves a wide range of desktop issues and security alerts, translating technical concepts for non-technical users.

What You'll Do

• Provide remote support for desktops and laptops, addressing break/fix issues, application installations, and user configuration.
• Investigate and remediate malware alerts and assist users with MFA enrollment.
• Diligently document, track, and escalate tickets through the ticketing system.
• Keep the internal documentation platform current and accurate.
• Collaborate with a talented team to deliver service from your remote workspace.
• Periodically visit client sites and attend the office to collect shipments or equipment.

What We're Looking For

• Minimum of 2 years of professional IT support experience.
• Must reside in the Tampa, FL area for onsite client support.
• Working knowledge of Windows 10, Windows 11, and macOS.
• Proficiency with Microsoft 365 applications.
• Strong time‑management skills and the ability to prioritize effectively.
• Excellent verbal and written communication skills.
• Ability to lift and carry up to 50 pounds.
• Reliable internet connection and a quiet workspace for remote support.
• Valid driver’s license for onsite visits and equipment pickup.

Nice to Have

• Experience in an MSP/MSSP environment.
• Familiarity with Office 365 cloud services.
• Knowledge of Azure and/or AWS.
• A+ and/or Network+ certifications.
• Experience using a ticketing system; Autotask experience is a significant advantage.

Technical Stack

• Windows 10, Windows 11, macOS, Microsoft 365, Office 365
• Active Directory, Azure, AWS, Autotask

Team & Environment

You'll collaborate with a talented team dedicated to delivering exceptional service to clients.

Benefits & Compensation

• Compensation: $25 - $30/hour
• Quarterly bonus eligibility to reward performance.
• Comprehensive medical coverage: Up to 90% company-paid for select plans.
• 401(k) plan with 4% company matching and immediate vesting.
• Generous time off: 8 paid holidays + 17 PTO days in first year.
• Educational reimbursement for certification tests and access to training resources.
• Monthly cell phone stipend.
• Fun team events and opportunities to connect with colleagues.

Work Mode

This is a hybrid position based in Tampa, FL, combining remote support with periodic onsite client and office visits.

FusionTek is an equal opportunity employer.