SciTec, Inc. is looking for a Help Desk Technician to serve as the primary on-site IT presence at one of our satellite offices. In this role, you will work independently to provide Tier 1 technical support, manage local assets, and ensure excellent customer service, while collaborating daily with a remote IT team. This position offers a clear path to more specialized IT roles after 12-24 months.

What You'll Do

Deliver support using our help desk ticket system (JIRA).
Install, update, and evaluate new software and hardware.
Serve as the on-site point of contact for Tier 1 IT support, owning local triage, incident response, and routine service requests.
Collaborate daily with remote IT teammates via chat/voice/video to coordinate work and resolve issues.
Proactively identify local office IT needs and communicate recommendations to the larger IT team.
Provide technical support to users, both in-house and remote, and troubleshoot computer problems.
Manage on-site IT assets (imaging/deployment, swaps, RMA coordination, shipping/receiving, secure disposal) and keep inventory records current.
Implement and maintain security standards, policies, and procedures, and monitor security certificates.
Instruct users on information system procedures and proper use of IT resources.
Be the 'hands and eyes' for the remote IT team: rack/stack equipment, cable checks, swap peripherals, validate connectivity, collect logs/screenshots.
Set up new hires locally (workstation deployment, peripherals, account access verification).
Maintain a local stock of critical spares and recommend reorder points.
Coordinate shipping to/from other offices for repairs or replacements and track chain-of-custody.
Communicate with users and stakeholders on ticket progress, ETA expectations, and post-resolution follow-ups.
Provide hardware troubleshooting and resolve login difficulties.
Identify and help resolve performance issues.
Perform software installation and updates.
Troubleshoot printer problems and help prevent data loss.
Help grow knowledge base via documentation and assist with scheduled maintenance updates.
Handle support and manage ticket queue.
Perform discovery of facts and symptoms for IT issues before escalation.
Troubleshoot and resolve DNS, networks, and application access issues.

What We're Looking For

Comfortable working independently as the primary on-site IT resource.
Strong time management and follow-through.
Proficient in Linux command line.
Good understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices.
Ability to communicate effectively with customers, both verbally and in writing.
Patient and friendly, with a commitment to providing excellent customer service.
Ability to diagnose and resolve basic computer technical issues.
Ability to break down technological processes and provide clear, step-by-step instructions.
Ability to read and interpret code.
Versatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities.
Team oriented; there to help others and take on tasks in the spirit of collaboration.
Proficient with Google and able to research and troubleshoot issues.
Ability to obtain and maintain a DoD security clearance.
Detail oriented.
U.S. citizenship.

Nice to Have

2-year degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience.
Experience with Active Directory.
Familiarity with cloud computing and network administration (i.e. Azure, AWS, firewalls, VPN, DNS).
Experience with RHEL Linux.
Relevant CompTIA certifications (A+, Linux+, Security+, Network+).

Technical Stack

JIRA
Linux
Windows 10
Windows 11
RHEL
Active Directory
Azure
AWS

Team & Environment

You will be the primary on-site IT presence, working independently while being supported by a broader remote IT team. Daily collaboration with remote teammates via chat, voice, and video is core to the role.

Benefits & Compensation

Compensation: $50,700 - $62,300/year
4% Safe Harbor 401K match
100% company paid HSA Medical insurance, with a choice of 2 buy-up options
80% company paid Dental insurance
100% company paid Vision, Life, Long-term Disability, and Hospital Indemnity insurance
Voluntary Accident and Critical Illness insurance
Short-term Disability insurance
Annual Profit-Sharing Plan
Discretionary Performance Bonus
Paid Parental Leave
Generous Paid Time Off, including Holiday, Vacation, and Sick Pay
Flexible Work Hours

Work Mode

This is an onsite role at a SciTec satellite office.

SciTec is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.