About the Role
The specialist will serve as the primary point of contact for patients entering the program, managing enrollment steps, answering questions, and coordinating with internal teams to ensure a smooth start to care.
Responsibilities
- Conduct initial outreach to new patients via phone and email
- Guide individuals through the enrollment process from start to finish
- Verify insurance and eligibility requirements accurately
- Collect and confirm patient demographic and contact details
- Explain program benefits and services in clear language
- Address patient questions and concerns with empathy
- Input and maintain data in secure electronic systems
- Collaborate with care teams to share relevant patient information
- Follow up on incomplete enrollments to ensure completion
- Adhere to privacy standards and data security protocols
- Resolve barriers preventing timely enrollment
- Escalate complex cases to supervisors when necessary
- Track interactions and outcomes in case management software
- Maintain up-to-date knowledge of program policies
- Support process improvements based on patient feedback
- Meet performance goals related to accuracy and timeliness
- Participate in regular training and team meetings
- Ensure consistent communication across patient touchpoints
- Manage high call volume while maintaining quality
- Document patient interactions thoroughly and promptly
- Navigate multiple systems efficiently during live calls
- Uphold service standards during all patient interactions
- Respond to patient inquiries within defined timeframes
- Stay informed about changes in healthcare regulations
- Promote a positive experience during onboarding
Compensation
Competitive hourly rate commensurate with experience
Work Arrangement
Fully remote position with flexible scheduling options
Team
Part of a growing patient support team focused on care coordination
What We Offer
- Comprehensive benefits package including medical, dental, and vision coverage
- 401(k) plan with company match
- Paid time off and company holidays
- Professional development opportunities
- Employee assistance program for personal support
Technology Requirements
- Computer with minimum 8GB RAM and updated operating system
- Webcam and headset for virtual meetings
- Stable broadband internet connection with minimum 10 Mbps download speed
- Ability to install and use company-approved software
Not available for this position
