CareHarmony is seeking a Remote Enrollment Specialist to join our Patient Engagement Specialist team. You will help heal healthcare by telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help them better manage chronic illnesses.
What You'll Do
- Work from an assigned patient pool, making outbound calls to educate patients on the advantages of our care program and persuade them to join.
- Establish rapport with potential patients and tailor messaging based on their demographics, unique health concerns, and insurance.
- Consistently deliver high call volume, spending over 80% of your time on the phone.
- Take thorough notes in real-time on telephone conversations.
What We're Looking For
- Strong people skills with a natural ability to express empathy and a patient-focused mindset.
- Proven adaptability in a high-volume sales space, with the ability to meet deadlines and metrics.
- Excellent communicator, able to explain the program in an informational, influential, concise, and personable manner.
- Articulate a warm and professional etiquette when speaking on the phone.
- High-quality data entry skills and the ability to multi-task.
- Creativity in delivering patient education while tailoring messaging to showcase program benefits.
- Comfort working within different software platforms.
- Availability during business hours (8 am - 5:30 pm CST).
- Associate degree or higher.
- US-Based.
Technical Stack
- Microsoft Office: Outlook, Excel, Word, Skype
Team & Environment
You will be a member of the Patient Engagement Specialist (PES) team.
Benefits & Compensation
- Health Benefits (core medical, dental, vision)
- 401k with match
- Paid Holidays
- Paid Time Off (PTO)
- Sick Time Off (STO)
- Full Time, 100% Remote
- Advancement Opportunities
Work Mode
This is a full-time, 100% remote position for candidates based in the US.
CareHarmony is an equal opportunity employer.
