ModSquad is looking for a Remote Customer Support specialist to serve as the first point of contact for inbound customer inquiries. In this role, you will provide a warm and helpful experience for customers calling with questions about property tax services.
What You'll Do
- Respond to customer inquiries via inbound phone calls.
- Answer questions about the client’s services and sign-up process.
- Provide updates on existing accounts and service status.
- Deliver empathetic, informative, and accurate support.
What We're Looking For
- A pleasant and professional phone presence.
- Strong multitasking and research skills.
- Curiosity and willingness to learn new information daily.
- Positive, energetic individuals who take pride in helping others.
- A dedicated laptop or desktop with Windows 10 or newer.
- Minimum of 8 GB RAM.
- Wired internet connection (Ethernet required).
- High-quality headset with noise-canceling microphone.
- Quiet, distraction-free workspace for taking calls.
- Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone.
- Ability to self-schedule 20 hours per week (minimum).
- Availability for a 90-day commitment (as needed).
- Availability during production hours: Monday - Friday, 6 AM - 5 PM Pacific Time.
Nice to Have
- Previous call center experience.
Work Mode
This is a fully remote position.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.
