Superior Fence & Rail is hiring a Virtual Administrative Coordinator to provide essential remote support for our franchise operations. In this role, you will be a key part of ensuring exceptional customer service and smooth administrative workflows.
What You'll Do
- Provide excellent customer support through email, phone, and other channels.
- Add customer and job data into Fence 360 and conduct project task sign-offs.
- Schedule and confirm customer appointments for consultations, estimates, and installations.
- Coordinate team availability to ensure timely service delivery.
- Follow up with customers regarding pending actions, appointments, and feedback.
- Answer overflow calls and provide basic customer assistance or redirection.
- Maintain a professional and friendly phone presence.
- Prepare, submit, and monitor permit applications with city and county offices.
- Research local permitting requirements as needed.
- Maintain digital records of permits and follow up on pending applications.
- Schedule 811 markings with customers and internal staff.
- Submit utility locate requests through designated platforms.
- Track ticket progress and notify internal teams of any issues.
- Ensure all tickets are properly documented and closed.
- Support the sales team to create and prepare job estimates.
- Coordinate with sales to ensure estimate accuracy and timely delivery.
- Update CRM systems with estimate details and statuses.
- Follow up on open estimates in collaboration with sales representatives.
- Communicate with customers via email or phone as needed.
- Serve as the primary line of support for incoming calls during business hours.
- Assist with data entry, document management, and record keeping.
- Enter receipts and expense records into SOS or related systems.
- Maintain organized digital files and streamline administrative workflows.
- Support scheduling, internal communication, and project management coordination.
- Answer vendor and material delivery calls and coordinate with operations.
- Collaborate with internal teams and vendors via email, phone, and video calls.
What We're Looking For
- Must have a professional remote work setup and reliable internet.
- Strong Zoom presence and communication required—English (C1/C2).
- As part of the recruitment process, candidates will be asked to submit an introduction video.
Technical Stack
- Fence 360
- CRM systems
- SOS or related systems
Benefits & Compensation
- 1200 USD/Month
Work Mode
This is a fully remote position (Work from Home) open to global candidates.
Superior Fence & Rail is an equal opportunity employer.
