ComForCare is looking for a Remote Customer Service Assistant to join our team in Europe. This role provides crucial support to our sales and operations functions, ensuring seamless client communication, accurate contract processing, and efficient coordination of administrative tasks.
What You'll Do
- Answer incoming phone calls professionally and route them as needed.
- Make outbound calls to follow up on estimates, confirm appointments, or provide updates.
- Send appointment reminders and updates to clients via text, email, or phone.
- Manage and update the sales team's Google Calendar.
- Schedule appointments with clients through calls, texts, and emails.
- Ensure no overlaps or conflicts in daily schedules.
- Process customer contracts accurately and ensure all required information is captured.
- Submit and track permits with various city or county municipalities.
- Submit and monitor utility locate tickets (e.g., 811 tickets).
- Follow up with sales reps on outstanding estimates and customer responses.
- Perform general administrative tasks such as data entry, digital file organization, and internal communication support.
- Maintain organized digital records of contracts, permits, utility tickets, and communication logs.
- Assist with improving administrative processes for better efficiency.
- Provide responsive, professional support to the team and customers.
What We're Looking For
- High school diploma or equivalent.
- 1–2 years of administrative, customer service, or virtual assistant experience.
- Excellent verbal and written communication skills.
- Proficient in using Google Workspace (Docs, Sheets, Calendar, Gmail).
- Ability to manage time effectively and handle multiple priorities.
- Strong attention to detail and organizational skills.
- Reliable internet connection and home office setup.
Nice to Have
- Associate’s degree.
- Comfortable using CRM systems and project management tools (experience with JobNimbus, Monday.com, or similar is a plus).
- Familiarity with permitting or construction processes.
Technical Stack
- Google Workspace (Docs, Sheets, Calendar, Gmail)
- CRM systems
- Project management tools (e.g., JobNimbus, Monday.com)
Team & Environment
You will be supporting sales and operations teams remotely.
Benefits & Compensation
- Compensation: $1,200 USD/month
Work Mode
This is a fully remote position for candidates located outside the U.S.
ComForCare is an equal opportunity employer.
