ScaleSource is hiring a dedicated Remote Administrative Assistant to become an operational extension of a U.S. electrical services franchise. Your core mission is to protect technician productivity and reduce front-office overload by managing key customer and dispatch workflows. This full-time role offers direct visibility into operational impact and a chance to integrate deeply with a local business.

What You'll Do

Answer inbound calls professionally using approved scripts and promptly manage customer inquiries.
Schedule service calls and inspections, confirm appointments, and communicate any updates or changes.
Compile daily call runs, support dispatch coordination, and help optimize routing for technicians.
Proactively fill schedule gaps from cancellations and notify customers of any changes.
Track daily sales averages, monitor closing ratios, and maintain accurate CRM records.
Update operational dashboards to support reporting visibility and performance tracking.
Track service agreement renewals and schedule recurring maintenance appointments.
Follow up with membership clients to protect and secure recurring revenue streams.
Assist with invoicing coordination and support payment tracking.
Maintain organized digital records and assist with various reporting and operational tasks.

What We're Looking For

Experience in customer service, dispatch, or administrative support roles.
Strong verbal and written communication skills with professional phone etiquette.
Experience working with CRM systems, with a preference for ServiceTitan or similar field-service CRMs.
Experience using VoIP or cloud-based phone systems.
Proficiency in Google Workspace or Microsoft Outlook.
Experience with communication platforms like Slack or Microsoft Teams.
Comfortable using spreadsheets and basic reporting dashboards.
Strong attention to detail and the ability to work in fast-paced environments.
Availability to overlap with U.S. business hours (PST, CST, or EST).
A professional and quiet remote work setup with a PC and reliable high-speed internet.
Polished Zoom presence and strong virtual communication skills.
Ability to manage customer calls while simultaneously handling administrative workflows.
Willingness to submit an introductory video as part of the hiring process.

Nice to Have

Experience supporting home service businesses like HVAC, plumbing, or electrical.
Direct experience with the ServiceTitan platform.
Background supporting technician dispatch operations.
Familiarity with membership or service agreement programs.

Technical Stack

CRM systems: ServiceTitan or similar field-service software
VoIP and cloud-based phone systems
Google Workspace or Microsoft Outlook
Slack, Teams, or similar communication tools
Spreadsheets and reporting dashboards

Team & Environment

You will be directly integrated into a single U.S. franchise location as an operational support role, acting as a dedicated extension of the local office.