Vert Environmental is seeking a professional and results-driven Accounts Receivable Collections Associate to manage outstanding customer balances and ensure timely collection of payments. This fully remote role plays a key role in maintaining healthy cash flow by following up on delinquent accounts, resolving billing discrepancies, and building professional client relationships to facilitate successful collections.
What You'll Do
- Contact customers via phone, email, and written communication to collect overdue payments
- Follow up consistently on delinquent accounts to reduce aging balances and resolve payment discrepancies
- Research and resolve payment discrepancies, ensuring accounts are accurate and up to date
- Apply customer payments and maintain accurate financial records
- Process credit card payments, issue credits, and make account adjustments as needed
- Negotiate payment plans when appropriate to support collections efforts
- Respond to inbound calls, answer questions, and route inquiries as needed
- Perform data entry and maintain detailed account documentation
- Collaborate with internal teams such as Sales, Billing, and Customer Service to resolve account issues
- Support continuous improvement of collections processes and workflows
What We're Looking For
- 2 to 3 years of experience in Accounts Receivable, collections, or a similar role
- Proficiency in billing and invoicing using QuickBooks
- Strong understanding of accounts receivable processes, billing, and collections best practices
- Proven ability to track down outstanding payments, investigate issues, and resolve discrepancies effectively
- Advanced proficiency in Microsoft Office Suite, Google Workspace, and financial systems
- Excellent verbal and written communication skills, with a professional, persistent, and client-focused approach
- Strong organizational skills with exceptional attention to detail and accuracy
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- High level of integrity and professionalism when handling sensitive financial information
- Self-motivated, results-driven, and able to work independently with minimal supervision
- Experience handling high-volume collections or aging portfolios
- Experience working with cross-functional teams in a fast-paced environment
- Experience working with US-based clients, with a strong understanding of US business practices and communication standards
- Comfortable working in a fully remote environment
- Availability to work US Pacific Time (PST) hours
- High school diploma or equivalent required
Technical Stack
- QuickBooks
- Microsoft Office Suite
- Google Workspace
- financial systems
Team & Environment
You will report to the AR Supervisor & AR Manager and work within a structured team environment focused on accuracy and client service.
Work Mode
This is a fully remote position with required working hours from 8 AM – 4:30 PM PST, Monday through Friday.
Vert Environmental provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or gender identity.
