About the Role
Responsibilities
- Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
- Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
- Schedule follow-up appointments if applicable.
- Complete check-in and admission functions based on service area.
- Complete financial discussions including providing patient estimates and payment collections.
- Validate patient identity and apply patient safety armbands.
- Assist patients in completing state required documentation and database entry based on service area.
- Answer department phone, answer questions or transfer caller to appropriate area as needed.
- Provide and explain all required handouts as appropriate.
- Complete basic real time eligibility insurance validation.
- Complete various clerical and office duties as required based on department. Such as FMLA paperwork, prepping charts for provider, and patient questionnaire.
- Update provider schedules as needed based off department.
- Help with referrals if needed based off department.
- Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.
- Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
- Performs other duties as assigned
Work Arrangement
On-site
