Ballard Designs is looking for a Regional Retail Manager - Northeast to oversee operations, performance, and growth across multiple business locations. In this leadership role, you will manage teams, drive sales, ensure compliance, and implement strategic initiatives to achieve regional and company-wide goals.
What You'll Do
- Make plan & drive EBITDA by creating an inspiring place to work and shop by delivering an exceptional brand experience.
- Develop and execute strategy to drive sales and build guest loyalty through store programs including Design Services, BD PLCC, community outreach, and corporate/regional events.
- Evaluate and develop growth within the Design Services program.
- Lead weekly management meetings focused on goal setting, business plan communication, and strategic analysis.
- Optimize management development in floor leadership, division of leadership roles, and business acumen.
- Model exemplary service and ensure managers perform effective floor leadership to drive sales while maintaining exceptional guest experiences and visual presentation.
- Work with HR business partner and VP of Retail on recruiting, hiring, and team member relation concerns.
- Assess performance management through EPI’s and motivate team members through daily sales rallies, guest experiences, product knowledge, and operational execution.
- Develop overall teamwork by increasing levels of team responsibility, using individual development plans, and holding leadership teams accountable for performance.
- Maximize team and individual performance through consistent coaching in the moment and feedback using performance management processes.
- Network, interview, select and on-board new team members.
- Build positive working relationships with store teams, VP of Retail, Human Resources, Retail and Operations brand partners, and other Home Office Team Members.
- Forecast and adjust monthly payroll to maximize productivity, achieve sales/payroll goals and complete workload.
- Utilize experience performance management metrics to assess team member behaviors for identifying strengths and opportunities.
- Manage loss prevention and the execution of physical inventory.
- Lead weekly 1-on-1 meetings with all leaders and ensure all leaders are holding weekly touch-bases with each member of their team.
- Lead reporting Store Managers to ensure they are performing to the above standards.
What We're Looking For
- Must reside in the geographical location in which we are implementing the role.
- 5+ years management experience in specialty retail and/or multi-unit retail business environment.
- Proficiency using Microsoft Word, Excel, Outlook, Kronos and POS systems.
- Ability to critically think like a new business owner.
- Ability to work independently and without close supervision.
- Curious and open to adopting new ways of thinking and eager to learn new skills.
- Ability to be mobile on the sales floor for extended periods of time.
- Availability to work flexible schedule, including evenings, weekends and holidays.
- Ability to lift and mobilize medium to large items, up to 50 lbs.
- Ability to travel weekly.
- Ability to climb ladders.
Nice to Have
- College degree preferred or equivalent job experience.
Technical Stack
- Microsoft Word
- Excel
- Outlook
- Kronos
- POS systems
Team & Environment
You will be responsible for 5 locations. This role reports to the Vice President of Retail and leads reporting Store Managers.
Benefits & Compensation
- Health care benefits starting on day 1
- 401(k)
- Paid time off
- Tuition reimbursement
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
Work Mode
This is an onsite position requiring travel to and within the Northeast region, including locations in Virginia, Pennsylvania, New York, Massachusetts, and Illinois.
We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
