Responsibilities
- Be the clinical relationship lead for the region: Build trusted relationships with physicians and practice leaders; understand local practice patterns and constraints; advocate for a seamless, high-quality provider user experience.
- Drive clinical quality & provider engagement: Work side-by-side with the Operations and Account Management teams to set engagement plans, remove adoption friction, and deliver on clinical goals.
- Map workflows and integrate the product: Assess end-outpatient workflows and recommend integration approaches that fit each practice, ensuring Counterpart Assistant complements existing processes.
- Educate and enable: Provide ongoing provider education on the Counterpart Assistant platform (training workshops, office hours, virtual/in-person sessions) and share best practices for clinical impact.
- Capture and channel feedback: Systematically collect provider feedback, usage insights, and clinical needs; synthesize into clear requirements and partner with Product/Design/Engineering to iterate and improve.
- Close the loop: Communicate product changes and feature roadmaps back to providers; highlight wins and measurable impact to stakeholders.
- Support implementations and expansions: Serve as the clinical lead during go-lives and scale-ups; ensure readiness, change management, and smooth onboarding for new providers.
Requirements
- MD, DO, or NP with 5+ years of relevant clinical practice experience and 5+ years Medical Affairs experience; board-certified/specialized in Internal Medicine, Family Medicine, Geriatrics, Pediatrics, or related field.
- Experience in medical affairs, provider engagement, or customer-facing clinical roles within health technology or care delivery.
- Deep understanding of outpatient primary care workflows and value-based care.
- Demonstrated ability to translate clinical workflows and provider feedback into product requirements and measurable outcomes.
- Exceptional relationship-building, communication, and stakeholder management skills with physicians and physician extenders.
- Based in Pacific Northwest.
Nice to Have
- Track record leading regional clinical programs or market-level initiatives.
- Experience launching or scaling clinical software in ambulatory settings.
- Comfort interpreting analytics dashboards and turning insights into action.
Work Arrangement
Remote (City/Region)
Additional Information
- Must be willing to travel locally within the region up to 75% of the time.
