Dash0 is looking for a Regional Manager, Customer Experience and Success to lead our US operations. This senior role combines regional strategy, team development, and direct technical engagement with major enterprise customers, serving as the principal technical link between our US field organization and global Product and Engineering teams.

What You'll Do

Define and execute the Customer Experience and Success coverage model for the US region, aligning with global Sales and go-to-market objectives.
Recruit, onboard, and develop Customer Experience and Success professionals within the region, establishing clear standards for technical excellence.
Personally manage complex enterprise accounts through the full engagement cycle, maintaining direct technical ownership.
Own capacity planning for the Customer Experience and Success function in the region, including headcount forecasting and hiring timelines.
Partner with Enterprise Account Executives on account strategy and commercial positioning.
Act as the primary technical liaison between the US field organisation and Dash0's global Product and Engineering teams.
Provide structured, evidence-based feedback to Product Management based on field observations.
Collaborate with Marketing on technical content development, field events, and demand-generation programmes.
Monitor and analyse performance metrics across the full customer lifecycle and adjust team deployment based on findings.
Conduct regular deal reviews and technical win/loss analyses, ensuring findings are documented and acted upon.
Serve as the senior technical escalation point for the regional team.
Govern the allocation of team resources across accounts based on strategic deal priority and customer need.

What We're Looking For

Minimum five years of experience in a Solutions Architecture, Sales Engineering, or Customer Success capacity.
At least two years in a leadership or management role overseeing a technical customer-facing team.
Demonstrated depth in observability, distributed systems, or cloud-native infrastructure.
Specific proficiency in Kubernetes and OpenTelemetry.
Proven record of success in complex enterprise proof-of-concept engagements, guiding customers through to sustained adoption.
Ability to engage credibly with both engineering stakeholders and executive decision-makers.
Commitment to providing candid, evidence-based assessments to Sales and Product counterparts.
Disciplined approach to hiring and a demonstrated commitment to the ongoing development of direct reports.
Prior experience in an early-stage or high-growth environment, with the ability to build structure and process.

Nice to Have

Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design.
Background in site reliability engineering, platform engineering, or DevOps.
Experience engaging technically or commercially with established observability vendors.