Responsibilities
- Follow up on all outgoing referrals to confirm receipt by the referred physician or facility.
- Notify nursing staff promptly when referrals are received and ensure patient appointments are scheduled.
- Obtain and track referral documentation, including provider visit notes, surgical reports, and imaging results.
- Maintain accurate records and upload all received documentation to the patient’s chart.
- Communicate clearly and professionally with patients, providers, and internal staff regarding referral status and next steps.
- Collaborate with clinical and administrative teams to ensure timely completion of referrals.
- Track and document all referral activity in internal systems.
Requirements
- Strong verbal and written communication skills in English.
- Excellent organizational and follow-up skills.
- Comfortable making frequent outbound calls to patients, providers, and facilities.
- Ability to work independently and manage multiple referrals simultaneously.
- Knowledge of healthcare terminology and referral processes (U.S. or international experience acceptable).
- Professional, courteous, and patient-focused demeanor.
Nice to Have
- Experience in healthcare referrals, care coordination, or medical records.
- Familiarity with electronic health records (EHR) systems.
- Previous experience working with physician offices, hospitals, or imaging centers.
Additional Information
- This position is only open to candidates residing in Latin American (LATAM) countries, such as: 🇦🇷 🇧🇷 🇨🇱 🇨🇴 🇨🇷 🇩🇴 🇪🇨 🇸🇻 🇬🇹 🇭🇳 🇲🇽 🇳🇮 🇵🇦 🇵🇾 🇵🇪 🇺🇾 🇻🇪
- ❌ Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
- 📄 Resumes must be submitted in English.
- 🚫 Applications that do not meet these criteria will be automatically rejected
