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Waltham, United States of America Hybrid Full-time USD 78,000 – 82,000 / year

New England Donor Services is hiring a Quality Systems Specialist I

Responsibilities

  • Collaborates with QSS team members to develop a staffing schedule that ensures QSS coverage 7 days a week (including holiday on call coverage).
  • Completes tissue donor record review (preliminary and final) to ensure compliance to policies and procedures of NEDS and other governing bodies. This includes reviewing for all required data entry, test reporting and information sharing.
  • Completes organ donor record review (preliminary and final) to ensure compliance to policies and procedures of NEDS and other governing bodies. This includes reviewing for all required data entry, test reporting and information sharing.
  • Completes additional information requests by processors in a timely manner.
  • Maintains all Electronic Medical Records (EMR) access.
  • Communicates effectively within NEDS and with all outside agencies including tissue processors and transplant centers.
  • Acts as a resource to all employees who document in donor records and perform other critical functions.
  • Maintains confidentiality of all donor and recipient information as described by current laws and regulations.
  • Attends regularly scheduled department meetings.
  • Implements the Quality Assessment and Performance Improvement plan.
  • Ensures the accuracy, security, confidentiality and availability of records in compliance with policies and procedures of NEDS and other governing bodies.
  • May include other responsibilities as assigned by Director, Quality Assurance.

Requirements

  • Ensure compliance with internal Standard Operating Procedures and all pertinent regulatory and accreditation requirements.
  • Perform QA review of organ and tissue donor records and associated data entry.
  • Collect, document, and distribute all relevant information to complete donor records and assure regulatory compliance.
  • Ensure tissue processors and transplant centers receive all donor information required to help ensure recipient safety.
  • Each level assumed the competencies of the essential job functions of the previous level.

Work Arrangement

Hybrid — Waltham

Additional Information

  • Hybrid role requiring 1-2 days in office per week after orientation.
  • During orientation, expect to be in Waltham more.
  • Weekend coverage rotation among the team requiring in-office coverage Saturday and Sunday every 6 to 7 weeks.
  • Holiday on-call coverage required as part of team rotation.
  • Must maintain EMR access.
  • Must maintain confidentiality per laws and regulations.
About company
New England Donor Services
Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2025! Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 378 clinical and non-clinical staff members throughout New England and across the country.Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve. Job Description: Please note: We are currently interviewing for our next New Hire Orientation starting the week of March 30th, 2026.Ready to make a difference every day and develop the team that saves and heals lives through organ, eye, and tissue donation? Are you a dynamic, learning and development professional who is dedicated to creating innovative training solutions and is driven by their passion for helping others develop the skills they need to be effective and engaged in their roles? Join us as a Learning and Performance Lead and help shape the future of education and employee performance at NEDS!What You’ll DoDesign & Innovate: Create dynamic, interactive learning experiences utilizing technology such as AR, VR, and AI.Collaborate & Lead: Partner with leaders and subject matter experts to deliver training that drives competency and engagement.Manage & Optimize: Assist in overseeing learning plans, track progress, and ensure compliance through our Learning Management System (LMS).Stay Ahead: Explore new trends and technologies to keep our learning programs fresh, immersive, and effectiveWhy You’ll Love It Here* Impactful Work: Every training and performance solution you design helps us meet our mission of saving and enhancing lives through donation. * Innovation: Work with the latest technologies such as AR, VR, and AI to create next-level learning experiences. * Flexibility: Office-based with remote work options. * Culture: Join a mission-driven team that values collaboration, growth, and helping others develop the skills they need to fuel our mission Qualifications: What We’re Looking For* A creative instructional designer with strong foundational knowledge of adult learning principles. * Tech-savvy and comfortable with tools like Articulate 360, Microsoft Office suite, LMS platforms, and emerging technologies. * Strong communicator who thrives in a collaborative environment. * Bachelor’s degree in education, instructional design, related field or equivalent clinical training or Organ Procurement Organization (OPO) experience. What You’ll Be a Part Of:You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:* Generous paid time-off program * Health, Dental, Vision, and Mental Health insurance coverage * 2x Annual Salary Life Insurance * Fertility Benefits * Inclusive Healthcare Programs * Flex Spending Account Options * 403(b) Retirement Plan with Organizational Contributions * Tuition Reimbursement * Employee Assistance Program (EAP) * Pet Insurance * Working Advantage discounts Program. * Personal career and skill development opportunities You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more! Additional Information: HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.Hear from some of our employees at www.neds.org/careers
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Posted 10 days ago