CTDI is seeking a Quality Manager to uphold consistent production quality through robust systems and process validation. In this role, you will oversee all quality control tasks, manage the quality management system, and drive P&L results within our positive, team-oriented workplace.
What You'll Do
- Oversee comprehensive quality control processes spanning incoming, in-process, and final testing.
- Create and manage production procedures and work instructions for optimal effectiveness.
- Develop, implement, and evaluate quality reporting measures, providing regular updates to management.
- Communicate with Corporate management and customers to ensure adherence to SLAs and resolve issues.
- Conduct rigorous visual and physical inspections of products and materials, leveraging data analysis for decisions.
- Manage quality management systems to ensure products and services exceed customer and regulatory requirements.
- Be responsible for meeting or surpassing daily KPIs with accurate reporting.
- Manage quality audits to ensure adherence to customer and internal standards, facilitating continuous improvement.
- Direct Qualification activities related to First Article Inspections and deliver feedback to the customer.
- Mentor and develop quality control personnel through coaching and professional growth opportunities.
- Lead the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process as the primary auditor.
- Act as a primary liaison between customers, internal management, and quality control teams.
- Collaborate with Project Teams to ensure effective operation of the Quality System.
- Deliver training programs to enforce compliance with quality standards and audit specifications.
- Collaborate cross-functionally to identify and mitigate quality issues.
- Engage in employee relations initiatives, resolving concerns to maintain a positive work environment.
- Ensure compliance with health and safety regulations, company policies, and industry standards.
What We're Looking For
- 5+ years of Quality management experience, preferably in a Distribution/Warehouse center environment.
- ISO Lead Auditor Certification.
- Prior experience auditing processes, reporting deficiencies, and drafting work instructions.
- Strong understanding and experience in TL9000 and/or ISO 9001 Quality standards.
- Proficient in managing a demanding workload, prioritizing tasks, and meeting deadlines.
- Advanced knowledge of electronic equipment, diagnostics, repair, and ability to interpret schematics and shop drawings.
- Ability to lead and motivate staff by providing guidance, training, and performance feedback.
- Proficiency in conducting root cause and trend analysis reporting, including experience with 5Why techniques.
- Effective problem-solving and decision-making skills with a focus on results and continuous improvement.
- Ability to strategically analyze complex situations and formulate a well-considered plan.
- Meticulous attention to detail and exceptional organizational skills.
- Strong leadership and interpersonal abilities with effective verbal and written communication.
- Capacity to engage with customers professionally and create and deliver presentations.
- Proficiency in MS Office, report preparation, and data analysis.
- General knowledge of OSHA Standards.
- Must have experience in ISO or SOC audits.
Nice to Have
- Maintain up-to-date knowledge of industry trends and best practices.
- Experience working with UKG and Kronos.
- Experience in supervising temporary staff.
- Advanced capability in communication style-flexing.
Benefits & Compensation
- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
Work Mode
This is an onsite position based in the United States.
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
