League is hiring a QA Lead (Talent Pool Building)

About League Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart. Position Summary: We're looking for a highly skilled and experienced Quality Assurance Lead to join our team. In this external client-facing role, you'll manage a small team of dedicated QA testers, overseeing all day-to-day test management activities, including planning, resource allocation, and crucial customer/UAT support. You'll be instrumental in ensuring the delivery of high-quality software solutions, leveraging your strong technical expertise in both automation and manual testing across diverse project methodologies, including Waterfall and Agile environments. What you'll be doing: Leads day to day testing efforts for Internal testing Provides guidance and support to team members Provides testing estimates & dependencies required for test execution Performs resource allocation for testing activities Creates detailed test plans for testing projects, including function, end-to-end, back-end/API testing Reviews product requirements (internal & customer) Supports External UAT cycles ; defines the process & tools. triages UAT defects and performs root cause analysis for escaped defects. Collaborate with engineers and product team to understand project scope & requirements Reviews test cases for accuracy/coverageExpand & enhance test testing process; trains and mentors testers Monitors testing progress & results; raises risks/escalations to Project & Engineering managers Performs defect root cause analysis on escaped defects (Customer UAT & Production) Works closely with External Customers to understand project scope, identifies testing dependencies and performs Identifies areas for continuous/process improvements with focus and emphasis on improving testing quality and reducing defect leakage Provides input towards test automation approach Conducts test plan review & Customer UAT hand-off Work closely with the Engineering team; track development progress and identify risks and issues related to quality deliverables. Participates in Engineering / scrum ceremonies. Creates execution & defect dashboard reports. Security-related responsibilities: Compliance with Information Security Policies Compliance with League’s secure coding practice Responsibility and accountability for executing League's policies and procedures Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violation What we're looking for: A Bachelor's degree in Computer Science, Engineering, or a related field. Progressive experience in Quality Assurance, with at least 3+ years in a dedicated Test Lead or similar leadership role. Expertise in both manual testing, including functional, integration, end-to-end (E2E), and regression testing. Proven hands-on experience in test automation, including running tests and analyzing results. Demonstrated ability to thrive and deliver in fast-paced, dynamic environments. Extensive experience working in external client-facing roles, with excellent communication and collaboration skills. Deep understanding and practical experience with both Waterfall and Agile delivery methodologies. Strong analytical skills with the ability to translate complex business requirements into comprehensive test scenarios, including both positive and negative testing. Experience with testing mobile applications Please note: We’re always excited to connect with exceptional talent. This posting is part of our proactive talent community efforts. While there may not be an immediate opening, we review applications on an ongoing basis and reach out as opportunities arise. AI Fluency & Ways of Working At League, we are an AI-native organization. We expect all employees regardless of role or level to thoughtfully leverage AI to improve the quality, speed, and impact of their work. What this means in practice: Use AI tools as part of your daily workflow to enhance productivity, problem-solving, and decision-making (e.g., drafting, analysis, coding, research, or process automation) Apply judgment and accountability when using AI by reviewing outputs for accuracy, bias, and quality before use Continuously learn and adapt as new AI tools and capabilities emerge, incorporating them into your ways of working Identify opportunities to improve how work gets done from personal productivity to team-level workflows by leveraging AI effectively Operate with strong data responsibility and security awareness, especially when working with sensitive or regulated information How this scales by level: Individual Contributors: Use AI to improve personal productivity and quality of output Senior ICs / Managers: Integrate AI into team workflows and improve processes Leaders: Drive AI adoption at the organizational level and shape how work is done across teams What we look for: Demonstrated experience using AI tools in a practical, responsible way Curiosity and openness to experimenting with new technologies Ability to balance efficiency with quality and sound judgment