Responsibilities
- Analyze information to support procurement sourcing activities and strategic initiatives
- Prepare and maintain documentation for request for quotation, proposal, and expression of interest processes
- Enhance proficiency with tools used for spend analysis and procurement visibility
- Generate spend reports, establish baseline expenditure, and quantify savings achieved through sourcing efforts
- Perform research on markets and suppliers to support sourcing strategies and diversity procurement goals, including global and local sourcing and BBBEE classifications
- Evaluate supplier performance using defined metrics and feedback mechanisms
- Manage contracts and renew framework agreements as required
- Serve as primary user for CEOS system, providing support and resolving Tier 1 user inquiries
- Design and coordinate approval workflows in SAP and CTOS systems in compliance with P20.1 authorization guidelines
- Maintain up-to-date lists of authorized approvers
- Report non-purchase order spending compliance to the P90.1 Exception List
- Act as first-line support for SAP/CEOS MM system issues encountered by buyers, accounts payable, and stakeholders
- Initiate SSP7 requests when necessary
- Track open issues and collaborate with IT on resolving system-related tickets
- Ensure delivery against Service Level Agreements and associated Key Performance Indicators
- Develop corrective action plans for underperforming metrics and track progress
- Review and refine KPIs periodically to maintain competitive performance standards
- Document definitions and reporting methods for KPIs to ensure reporting consistency
- Support Service Delivery Lean discussions involving KPIs with stakeholders
- Collaborate with team members to conduct root cause analyses to address recurring audit findings and operational challenges
- Create and deliver reports to assess, track, and uncover improvement opportunities in master data and business support operations
- Share performance data with stakeholders and work with management to develop solutions based on findings
- Partner with stakeholders to resolve day-to-day operational issues
- Lead or participate in engagement and project meetings to align deliverables and processes
- Identify and recommend opportunities for standardization and process optimization that benefit all parties
