Modulate is hiring a Provider Operations Supervisor

The Provider Operations Supervisor leads day-to-day provider operations, owning performance across key workflows including provider data maintenance, portal access, ERA enrollment, and escalations. You will be accountable for maintaining service levels and owning Zendesk queue operations, including ticket triage, resolution of complex issues, and consistent SLA adherence. You will drive workflow efficiency and ensure accuracy across all provider-facing processes. You will serve as a subject matter expert, partner cross-functionally to resolve provider issues, and ensure compliance with regulatory requirements, including the No Surprises Act. Success in this role is defined by strong execution, end-to-end ownership of issues, and the ability to scale processes while delivering a high-quality provider experience. This role reports to the Provider Relations team manager and operates on a hybrid schedule, with 2–3 days per week onsite at the HPS Milwaukee office.