Responsibilities
- Direct daily provider operations and oversee performance in key areas such as provider data upkeep, portal access, ERA enrollment, and issue escalation.
- Maintain service standards and manage Zendesk queue operations, including ticket sorting, resolving intricate problems, and adhering to SLAs.
- Enhance workflow efficiency and ensure precision in all provider-related processes.
- Act as a specialist and collaborate across departments to address provider issues.
- Ensure adherence to regulatory standards, including the No Surprises Act.
Requirements
- Demonstrate strong execution skills
- Take full responsibility for issues from start to finish
- Ability to expand processes while maintaining a high-quality provider experience
Work Arrangement
Hybrid — Office in Milwaukee
Team
Reports to the Provider Relations team manager
Other
Follows a hybrid schedule, with 2–3 days per week onsite
