Responsibilities
- Serve as the face of Kasa during the guest’s stay, interacting face to face.
- Welcome guests and provide assistance, recommendations, and address concerns.
- Conduct regular in-person unit inspections to ensure cleanliness, safety, and maintenance to brand standards.
- Ensure public spaces and individual units are ready for check-in.
- Collaborate daily with Kasa teams and partners to drive results.
- Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
- Welcome guests, facilitate guest relocations, plan and strategize for next-day operations.
- Enhance VIP guest experience and host guest engagement events.
- Provide guests with local area recommendations.
- Respond to emergency calls when available, with compensation above state requirements for after-hours work.
Work Arrangement
On-site
Team
Structure: Collaborates daily with Kasa teams and partners; extension of the Guest Experience team.
Additional Information
- Regular access to a reliable vehicle required for work.
- Valid driver's license required.
- Clean driving record with proof of insurance required.
- Schedule may include nights, weekends, and holidays due to hospitality industry demands.
- Not on-call 24/7, but may receive emergency calls; compensated above state requirements for after-hours response (minimum 2 hours overtime).
