Workana is hiring a Project Manager (E-commerce) to support ecommerce brands through ongoing execution across Shopify, retention initiatives, and lifecycle programs. This role focuses on consistent progress, clear prioritization, and dependable delivery within long-term client engagements.

What You'll Do

Oversee day-to-day execution across multiple ecommerce client accounts using Shopify and Klaviyo
Own prioritization and delivery, ensuring work aligns with agreed goals and timelines
Act as the primary point of contact for assigned clients, maintaining strong working relationships
Lead recurring client calls, setting agendas and translating discussions into clear actions
Share regular written updates outlining progress, risks, wins, and upcoming priorities
Maintain ongoing plans and roadmaps to guide work over time
Track delivery progress and performance using shared dashboards or reporting tools
Coordinate internal contributors across strategy, marketing, design, development, and QA
Run internal alignment meetings to keep teams focused and organized
Identify potential delivery, scope, or resourcing issues early and address them proactively
Track time, budgets, and capacity using tools such as Harvest
Ensure work is reviewed and delivered with quality and clarity
Keep documentation and notes organized to support continuity

What We're Looking For

At least 3 years of experience in a project management role within a digital agency
Direct experience managing ongoing client retainers, not only fixed-scope projects
Familiarity with Shopify and Klaviyo, and how they’re used in ecommerce environments
Confidence leading client conversations and managing expectations
Strong organizational skills with the ability to manage multiple clients and priorities
Experience tracking hours, budgets, and resourcing responsibly
A proactive, detail-focused approach to delivery and problem solving