Responsibilities
- Lead client engagements end-to-end, from kickoff through delivery and closeout, using agile, scrum, or hybrid methodologies as the engagement requires
- Develop detailed project plans including scope, timelines, resources, and budget estimates aligned to SOW deliverables
- Manage scope against the SOW: negotiate discrepancies with clients, drive prioritization decisions, and handle change orders cleanly
- Drive project schedule and scope while protecting engagement economics and avoiding budget overruns
- Own the internal logistics of running an engagement: budget tracking, forecasting, time tracking inputs, invoicing coordination, and resource alignment with delivery leadership
- Maintain PM compliance and reporting responsibilities: engagement health updates, weekly status reports, sprint reviews, and risk and issue management
- Properly identify and differentiate risks from issues, and know when to escalate within the engagement and within NextLink
- Facilitate backlog creation, ensuring tickets have clear definitions, acceptance criteria, and estimates, and manage delivery flow through Jira reports and team rituals
- Build and maintain client trust through reliable delivery and consistent communication; facilitate proactive, sometimes tough, client conversations
- Deliver against client business outcomes, not just the letter of the SOW, and collaborate with Delivery and Sales to surface expansion opportunities
- Observe project teams and provide timely feedback focused on client value
- Contribute to the broader NextLink PM practice through process improvements, templates, and cross-functional initiatives
Requirements
- 5+ years of professional project management experience, including at least 3 years in a client-facing Project Manager role
- 2+ years of experience in a consulting or professional services environment
- Experience managing software or technology engagements with delivery teams of 5 or more
- Ability to leverage multiple project management methodologies (agile, scrum, hybrid) to drive the best client experience
- Experience with budget management and forecasting on client engagements, including invoicing coordination, time tracking, and revenue accuracy
- Strong scope management and change-order negotiation skills
- Exceptional organizational skills with the ability to run multiple concurrent client engagements
- Excellent written and verbal English communication skills, with the ability to build strong client relationships
- Ability to interact with clients at both a business and technical level
- Comfortable working overlapping hours with US-based teams
Nice to Have
- CSM or equivalent agile certification preferred
- Familiarity with custom software development, cloud modernization, DevOps, data engineering, or applied AI engagements
- Experience with PSA tools
- Hands-on experience with Jira, Confluence, or comparable agile delivery tooling
- PMP, PMI-ACP, or additional project management certifications
- Experience supporting pre-sales scoping, SOW development, or engagement health reporting
