Remote (Global)

Twilio is hiring a Program Manager, Developer Community

About the Role

The role involves driving community engagement by managing developer programs, coordinating technical events, and building relationships with engineering teams and external developers to strengthen ecosystem adoption.

Responsibilities

  • Lead the planning and execution of developer-focused events and campaigns
  • Collaborate with engineering teams to align community initiatives with product roadmaps
  • Develop and manage programs that increase developer participation and retention
  • Track engagement metrics and report on community growth and impact
  • Coordinate with marketing to promote technical content and resources
  • Support the creation of tutorials, documentation, and sample code
  • Engage with external developer communities and open-source projects
  • Identify opportunities to improve developer onboarding experiences
  • Manage cross-functional projects with stakeholders across product and engineering
  • Facilitate feedback loops between developers and internal product teams
  • Organize hackathons, workshops, and technical meetups
  • Monitor trends in developer behavior and platform usage
  • Contribute to long-term strategy for community expansion
  • Ensure accessibility and inclusivity across all community initiatives
  • Work with regional teams to adapt programs for local markets
  • Support crisis communication and developer outreach during incidents
  • Build relationships with key technical influencers and advocates
  • Evaluate third-party tools and platforms for community engagement
  • Maintain documentation for program workflows and best practices
  • Drive continuous improvement through data analysis and surveys
  • Coordinate swag distribution and incentive programs for contributors
  • Assist in the development of internal tools for community management
  • Promote best practices in developer experience and technical communication
  • Manage vendor relationships for event logistics and digital platforms
  • Support executive participation in developer events and forums

Compensation

Competitive salary and benefits package

Work Arrangement

Hybrid work model with flexibility based on location and role needs

Team

Part of the Developer Experience team focused on empowering technical users

Why This Role Matters

  • Developers are central to the platform's success, and this role ensures their voices are heard and supported through structured programs and responsive engagement.
  • The position bridges engineering excellence with community needs, helping shape product direction based on real-world developer feedback.

What We Value

  • We prioritize empathy, technical fluency, and proactive communication.
  • We value individuals who thrive in ambiguity, seek feedback, and drive initiatives with minimal oversight.

Available for qualified candidates

Required Skills
Program ManagementDeveloper RelationsCommunity BuildingStakeholder ManagementTechnical EvangelismEvent ManagementContent StrategyCross-functional LeadershipMetrics AnalysisCommunicationStrategic PlanningAPI DocumentationSoftware Development Lifecycle
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Twilio
Shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences.
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Job Details
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Posted 5 months ago