Twilio is looking for a Program Manager, Developer Community to lead the strategic planning, execution, and evolution of our developer community programs. You will start by owning the Twilio Champions program, building scalable systems to help our most passionate developers connect, contribute, and create impact.
What You'll Do
- Own the Twilio Champions brand ambassador program end-to-end, from recruitment and onboarding through enablement and offboarding.
- Design and implement scalable systems for community operations, engagement tracking, and reporting.
- Manage cross-functional projects, such as community platform enhancements, recognition programs, or meetup initiatives.
- Collaborate cross-functionally to identify opportunities where community efforts can amplify company goals.
- Drive strategic alignment by creating structured plans, metrics, and feedback loops for data-informed decisions.
- Develop and maintain program insights in partnership with Marketing Strategy and Analytics to demonstrate impact.
- Mentor and guide others in project management best practices, operational excellence, and stakeholder management.
What We're Looking For
- 4+ years of experience in program or project management, ideally within developer relations, marketing operations, or a similar cross-functional environment.
- Demonstrated ability to design and scale programs with measurable business impact (e.g., contributor programs, ambassador networks, community initiatives).
- Proven success managing multiple stakeholders and leading projects across teams with different priorities.
- Strong skills in process design, documentation, and continuous improvement.
- Excellent written and verbal communication, including the ability to present complex ideas clearly to executives.
- Comfort engaging with technical audiences (developers, data analysts, engineering managers, CTOs).
Nice to Have
- Experience managing brand ambassador programs in a technology company.
- Familiarity with community engagement platforms (e.g., CommonRoom, Discord/Slack, Reddit, Meetup, or similar).
- Experience using data and analytics to assess program health and report outcomes.
- Prior experience collaborating with marketing, product, or Developer Relations teams.
- PMP, Agile, or other formal project management training or certification.
- Bachelor’s degree in Business, Communications, or related field, or equivalent experience.
Benefits & Compensation
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Work Mode
This is a remote-first role open to candidates in Ireland and the United Kingdom. Twilio fosters a strong culture of connection and global inclusion, valuing diverse experiences and empowering employees to build positive change in their communities.
