Happy Money is looking for a Program Manager – Customer Success Operations to build and scale a newly formed service management organization focused on execution excellence. You’ll support high-visibility programs across customer health, cloud and AI initiatives, and usage/consumption governance. The role combines program management, stakeholder collaboration, and operational execution, with direct exposure to senior leadership and cross-functional teams.

What You'll Do

Program manage reactive and proactive accountability initiatives, ensuring timely follow-ups and execution of action items
Plan and facilitate community calls, working sessions, and stakeholder meetings
Create clear, concise documentation and executive-ready presentation decks
Track program deliverables, milestones, and risks, and provide regular status updates
Analyze trends and performance metrics to identify productivity improvements
Design and support pilot initiatives to test process improvements
Collaborate with cross-functional teams across multiple solution areas
Identify and remove blockers that impact program delivery
Support change management efforts during program rollouts
Maintain strong communication with stakeholders and leadership to ensure alignment

What We're Looking For

5–7 years of professional experience in program management, project management, or a related role
Bachelor’s degree in Business, Technology, or a related field
At least 2 years of hands-on experience driving and executing programs end to end
At least 2 years of experience managing relationships with diverse stakeholders
At least 2 years of experience creating visual documentation and presentation materials
Strong written and verbal communication skills
Ability to deliver work with speed, accuracy, and attention to detail
Demonstrated ability to operate in fast-paced, evolving environments

Nice to Have

Program or project management certification (PMP, PMI, or equivalent)
Experience supporting customer success, service management, or operational excellence initiatives
Exposure to cloud, AI, or technology-driven programs
Experience working with executive-level stakeholders
Strong proficiency with Microsoft productivity tools (PowerPoint, Excel, Teams, SharePoint)

Benefits & Compensation

Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Compensation: $110,000 to $115,000 USD/Year (Washington State anticipated range)

Work Mode

This is a fully remote position.

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.