Sentinel Offender Services is hiring a Program Administrator to provide critical support for the daily operations of our electronic monitoring program. This role is ideal for an organized professional who thrives in a fast-paced administrative environment handling confidential information.
What You'll Do
- Monitor and respond to emails and phone calls from partner agencies and program participants
- Communicate participant balance information to supervising agencies as required
- Maintain accurate participant case files and documentation
- Post daily fees collected into the accounting system
- Monitor participant fee compliance and follow up on non-compliance
- Prepare non-compliance reports when necessary
- Process participant fee adjustments, program end balances, and refund requests
- Assist with participant orientations and explain program expectations
- Answer basic questions related to monitoring equipment and schedules
- Direct legal or sentencing questions to the appropriate supervising authority
- Maintain inventory of electronic monitoring equipment
- Prepare equipment for new enrollments and replacements
- Track, document, and report missing or unreturned equipment
- Support equipment recovery efforts through calls and written notices
- Assist with in-office equipment installations
- Ensure equipment is functioning properly and confirm successful setup
- Complete required checks and reports following installation
What We're Looking For
- Strong organizational and time-management skills
- Comfortable working with administrative systems and basic accounting tasks
- Professional communication skills (phone, email, and written correspondence)
- Ability to handle sensitive and confidential information
Nice to Have
- Experience in administrative, program coordination, or office support roles
Benefits & Compensation
- Hourly pay: $19.00/hr - $19.25/hr
Work Mode
This position requires onsite work.
Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
