Agilent Technologies is looking for an Onsite Enterprise Program Administrator to be the central point of contact and service delivery lead for a key enterprise customer. You will own the relationship and ensure all support, maintenance, and repair activities meet the customer's expectations and requirements.
What You'll Do
- Schedule on-site repairs for contract, warranty, and trade requests.
- Schedule all Preventive Maintenance and Compliance Services.
- Maintain data accuracy using precise coding standards.
- Own the complete Support delivery for your assigned customer.
- Communicate with customers to set clear expectations, provide status updates, and resolve any issues.
- Handle all customer feedback and communication directly.
- Communicate with and manage schedules for third-party service providers.
- Develop customer relationships using tact, persuasion, and negotiation.
- Contact external and internal customers at all levels.
- Escalate significant customer concerns to Support Management.
- Solve a variety of complex problems involving multiple departments.
- Manage service delivery from end to end.
- Understand service management needs, including asset delivery, service levels, and costs.
- Run third-party service delivery within the customer's systems and processes.
- Report and supervise third-party delivery performance and costs.
- Recommend improvements for both service delivery and cost efficiency.
What We're Looking For
- A degree or equivalent combination of education and experience.
- At least 3+ years of relevant experience for this level.
- Experience using Customer Database Systems.
- Strong planning and interpersonal skills.
- Previous experience scheduling service events.
- Excellent written and verbal communication skills.
- Proven efficiency working in a team environment.
- Proven ability to optimally advise the actions of others.
- Ability to work effectively with remote team members.
- Excellent keyboarding skills and knowledge of PC applications, including Microsoft and SAP products.
- Ability to understand and apply quality improvement processes.
- Must align with all customer site access requirements, including GMP training and medical standards.
- Shown ability to adjust quickly to process and policy changes.
- Availability for occasional travel, including overnight trips for training and company activities.
Nice to Have
- Previous experience working in a GMP environment.
- Knowledge of GxP guidelines and requirements.
Technical Stack
- Microsoft products
- SAP products
Benefits & Compensation
- Hourly rate: $36.09 - $56.39/hr
- Eligibility for bonus, stock, and benefits
Work Mode
This is an onsite position.
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels.
