Responsibilities
- Administer and support core IT systems like our Identity Provider, SSO systems, Google Workspace, and device MDM
- Manage user lifecycle across systems in collaboration with HR and Security teams
- Serve as the primary escalation point for IT requests and incidents
- Partner with Security and GRC functions to maintain technical controls for audits like SOC II, ISO 27001, and HIPAA
- Create and maintain documentation and runbooks for how to perform common IT tasks
- Identify recurring issues and friction points, implementing process or tooling improvements over time to continuously improve our IT systems
Requirements
- Minimum level of education: Bachelors Degree or equivalent experience
- 2+ years of hands-on experience in IT systems administration, service desk escalation, or a similar corporate IT role in a cloud-first environment
- Excellent communication and problem-solving skills
Nice to Have
- Prior experience at a startup with fewer than 500 employees or other fast-paced environment
- Experience evaluating, implementing, and managing SaaS tools at scale, including license management, vendor coordination, and integration with SSO.
- Demonstrated ability to collaborate closely with Security, Engineering, People, and Finance teams to align IT initiatives with broader company goals.
Additional Information
- Valid work authorization, as visa sponsorship is not available.
- Working hours are 9am-5pm Pacific Standard Time.
